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Effective October 16, 2009
The privacy and security of your personal information is very important to us.
At Storage Post, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our website. We know that you care about how your personal information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.
This Privacy and Security Policy (the "Privacy Policy") explains and summarizes how we collect, use, and protect your personal information as you interact with us directly, by phone, online and through our customer support services. This Privacy Policy applies to Storage Post's operations in the United States and to its web site located at www.storagepost.com. This Privacy Policy does not apply to other web sites which may be operated by affiliates or business partners of Storage Post, even if they are linked to the storagepost.com site.
By using our services and/or our web site, you consent to the collection and use of your personal information by Storage Post consistent with this Privacy Policy and applicable privacy and data protection laws.
Our Privacy Policy will Change Over Time
Our Privacy Policy may change over time as we seek to improve the
services we provide. We will post the revised Privacy Policy on our
web site. We encourage you to refer to the Privacy Policy from time
to time to stay abreast of our most current practices. If you are
an existing customer of Storage Post, we will attempt to notify you
of material changes to our Privacy Policy. Your continued access
and use of www.storagepost.com and Storage Post's services
constitutes your acceptance of any changes to our Privacy
Policy.
Summary of Our Privacy Policy
This policy explains:
Types of Information Storage Post Collects About
You
Storage Post collects information that you provide to us or that
we learn about you from the use of our web site. We receive and
store information you enter on www.storagepost.com or give to us in
any other way. For example, you may provide information to us when
you make a reservation for our storage services, enter into a
lease/rental agreement with us, use our site to "move in" to your
leased space with us, use automatic bill pay or go online to make a
payment on your account, order moving and Get Packing Supplies,
rent a truck from us, make a customer service request or inquiry,
or apply for a job with us. As a result of those actions, you might
supply us with such information as your name, address, phone
number, email address, payment card information, Social Security
number, driver's license, insurance coverage information, service
or product preferences, and your employment history. We also
automatically receive and store certain types of information
whenever you visit our site. We may also receive information about
you from other sources, such as in communicating with you regarding
special offers that we think will be of interest to you. We also
may add that information to the information we collected about
you.
How We Use Information About You
We use information we have collected about you to provide you with
our storage and other services, as well as to respond to customer
inquiries and complaints, to maintain and collect payment on your
account with us, to enforce your agreements with us, and to provide
you with marketing and promotional information about products and
services we believe are of interest to you. We do not sell
your personal information to third parties for any reason. We do
not disclose your personal information to unaffiliated third
parties that may want to offer you their own products and services
unless you have requested or authorized us to do so. We may share
your personal information with third parties or affiliates where it
is necessary for us to provide you with the services you have
requested, collect payment, or do something that you have asked us
to do. For example, we might need to provide your personal
information to a delivery service so that they can assist us in
fulfilling your request for storage supplies.
We may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, to protect against fraud or security hazards, and in connection with a merger, acquisition or bankruptcy. Storage Post may be required to disclose your personal information if : (i) we believe it is reasonably necessary to comply with legal process, such as a court order, subpoena, or search warrant, or other legal requirements of any governmental authority; (ii) it would potentially mitigate our liability in an actual or potential lawsuit; (iii) it is otherwise necessary to protect our rights or property; or (iv) it is necessary to protect your interests or those of other users of our web site or services. If Storage Post should ever file for bankruptcy or merge with another company, or if Storage Post should decide to buy, sell or reorganize part or all of its business, Storage Post may be required to disclose your personal information to prospective or actual purchasers or receive personal information from sellers. It is Storage Post's practice to seek appropriate protection for information disclosed or received in these types of transactions. Storage Post cannot, however, guarantee that Storage Post's Privacy Policy will remain unchanged if Storage Post is sold or merges with another company.
Storage Post collects and uses personal information from you in several other ways:
Web Site Usage. Storage Post, or Storage Post authorized service providers, may observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our web site. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers' use of the web site, track usage of the web site, and to address security hazards. Storage Post, or one of our authorized service providers, also may use this information to track aggregate traffic patterns throughout our web site. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services we believe would interest our customers.
Online and Offline Transactions. You may be asked to share personal information in order to complete a transaction, and when you use our web site. For example, when you order a Storage Post service or product by phone or otherwise, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to affect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and Storage Post and/or our authorized service providers. For certain transactions, such as online bill payment, we will assist you in creating a user ID and password to protect your account information with us.
Recruitment and Job Applications. You may provide us with personal information, such as that contained on a resume or curriculum vitae, in connection with a job application or inquiry. We may use this information throughout Storage Post offices in the United States for the purpose of employment consideration or your inquiry. We may keep your information on file for future consideration.
Children
Children under age 13 should not send any information about
themselves to Storage Post. If a child under 13 submits information
through any part of Storage Post's web site or otherwise provides
such information to Storage Post, and we learn that the person
submitting the information is a child, we will attempt to delete
this information as soon as possible. Because we do not knowingly
collect any personal information from children under 13, we do not
use or disclose such information to third parties.
This Privacy Policy Applies to U.S.
Customers
This Privacy Policy applies to customer relationships established
in the United States. Our web site is hosted in the United States
and is intended for United States visitors. Parts of this Privacy
Policy may not apply to visitors to our web site outside the United
States because, for example, certain services may not be offered to
non-U.S. customers. If you are visiting from the European Union or
other regions with laws governing data collection and use that may
differ from U.S. privacy and data protections laws and which may be
more stringent than those U.S. laws, by visiting our web site and
providing us with personal information, you acknowledge and consent
to the transfer and processing of your personal information in the
United States.
Our Security Practices
Our internal data security policies restrict access to customers'
personal information to authorized employees, agents and
subcontractors with a "need to know," and we train such persons on
the protection of your information. These persons may use our
customers' personal information for Storage Post business purposes
only. Our employees are bound by our policies to maintain the
confidentiality of our customers' personal information. Employees
who violate their confidentiality obligations are subject to
disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to storagepost.com, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure Windows NT Server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Storage Post cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our web site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
What are Cookies and How Does Storage Post Use
Them?
We may use "cookies" to collect or log certain information. A
cookie is a small piece of information that a web site stores on a
personal computer and which it can later retrieve. We may use
cookies for some administrative purposes, for example, to store our
customers' preferences for certain kinds of storage needs or moving
supplies or to store a password so that you do not have to input it
every time you visit our web site. The cookies will not contain
information that will enable anyone to contact our customers via
telephone, email, or any other means. If our customers are
uncomfortable with the use of cookie technology, they can set their
browsers to refuse cookies. Certain aspects of our services,
however, could be dependent on cookies and our customers may
disable those services by refusing cookies.
Links to Third Party Sites and Web Sites Containing
Storage Post Branding
Our web site may contain links to third party sites. Please be
aware, however, that Storage Post is not responsible for and cannot
control the privacy policies of these other sites or their
practices. We encourage you to read the privacy policies for these
other sites, as they may differ from ours.
Our web site may also contain links to sites that display Storage Post branding and/or Storage Post's logo but which are maintained by third parties. Such web sites may be identified in that they do not display a "storagepost.com" URL. Please read the privacy policy on these sites for applicable privacy practices relating to personal information collected via those sites because they may differ from Storage Post's privacy practices. This Privacy Policy applies solely to personal information collected by Storage Post.
Contact Preferences and Accessing Your Personal
Information
You have certain choices when it comes to how Storage Post uses
your personal information. You may choose not to receive
information about new services and special promotional offers from
us by direct mail and/or email. If you elect not to receive such
marketing information by direct mail or email, Storage Post may
continue to contact you as necessary to service your account. You
can change your contact preferences by emailing us at support@storagepost.com
or by writing to us at the physical address set forth further
below.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Storage Post customer service. You can obtain information about how to contact Storage Post customer service on the Contact Us page.
What Else Should I Know About My Privacy?
You should be careful to maintain the secrecy of your user ID and
password and/or account information and be responsible about
protecting your personal information and identity, both online and
offline.
Contacting Storage Post
If you have any questions, comments, or concerns about this
Privacy Policy, please email us at support@storagepost.com,
or write to us at:
Storage Post
1311 Mamaroneck Avenue, Suite 260
White Plains, NY 10605