ENHANCING CUSTOMER EXPERIENCES
Simple and Stress-Free Storage
Storage Post Self Storage is all about comfort and convenience for our customers. We are constantly considering new features that can be added or improved to make your self storage, moving and packing experiences simple and stress-free.
Over the years, we’ve asked customers to provide improvement suggestions and to rate our service through face-to-face interaction and emailed surveys. We’ve found that the most asked-for features are the ones that make your day easier and get you in and out of the facility with ease and confidence.
Suggestions have ranged from adding Wi-Fi networks to revamping our loading bays, and we’ve responded by laying out plans for, and executing, extensive renovations to many of our self storage buildings. You can learn more about these renovations by visiting our Branding Our Buildings page.
Fast and Easy Storage Search
In addition to directly asking our customers what you want in a storage experience, we’ve also tracked the most searched-for features among storage companies. Our first order of business was to craft a comprehensive storage website that lets you find the locations nearest you, the features you want, and the information you need – all at lightning speed.
The push to make things faster and more accessible drove us to recreate the rental process for both mobile and desktop users. Now, our three-step search and reservation system, allows you to search, browse, select and reserve a storage unit in about five minutes. How convenient is that?
Popular Convenience Amenities
We have over 20 locations nationwide, and at every one you’ll feel like our favorite customer. Storage Post Storage Specialists are fully-trained to help you choose the right size storage unit, and will work with your unique storage needs. Every Storage Post storage experience is customized for the perfect storage solution, which is why we offer so many convenience features.
Our most popular convenience features include:
- Free Wi-Fi – You read that right. Every single Storage Post location offers free internet access to its customers. This way you can still check in on FourSquare, pin snapshots of your tidy storage unit on Pinterest and tweet packing tips to friends. You wanted all-the-time connectivity, and we delivered.
- Online bill pay and auto-pay – No more running around paying bills or worrying about forgetting your next due date. Simply log in to your Storage Post account from our secure account management system and you can view your account history and pay your monthly rental bill (in your pajamas, if you want). For even easier bill pay, sign up for automatic payments and you’ll never have to fret about missing a payment.
- Free truck and driver – Need help moving your items into your storage unit? Don’t worry; we have an app for that, sort of. It’s mobile, but not technically digital, and it weighs a ton. Our free truck and driver service lets you take a deep relaxing breath and forget about gas prices, traffic or finding parking in the city. This service is offered in New York and New Jersey only. Please call to learn more about restrictions and availability.
- Free customer storage shuttle – Due to popular demand, the customers at our Long Island City storage facility have the convenience of a free customer storage shuttle. The shuttle van will pick up customers at the nearby train station, or their nearby home, and take them to their storage unit. Once they’ve visited their unit, the shuttle will provide them a return trip, too. Now that’s service!
- Easy loading and unloading – On-site parking, covered loading docks, hand carts, freight elevators, drive-up units – need we say more?
- 24-Hour Storage Kiosks – If you rent from our newly-renovated Yonkers storage facility, you may have noticed a recent addition to the front entryway. We have installed a 24-Hour Storage Kiosk that allows you to rent units, manage your account and speak with customer service representatives 24 hours a day, 7 days a week and 365 days a year – even if the office is closed.
- And that’s not all, folks! Browse our website, call our friendly Storage Specialists or take a tour at one of our locations to learn more about Storage Post’s stress-free storage experience and awesome amenities.