What People are Saying

My check in experience as a new customer was less than smooth. I got there mid day and found the front desk dark and locked. Then I realized they had a video kiosk for inquiries. The person who came on the video said the person managing the front desk will be right with me. 15 min later a person unlocked the front door. Then the person had trouble finding record of the registration fee I prepaid. Then the access code they provided did not work. 30 min later that was resolved. I spent 45 minutes getting access to my unit for the first time.

The staff are helpful show me the way to my unit and help me with the works

Facility has had some improvements but I'm not convinced that the improvements warrant such big rent increases. Pricing reflecting Loyalty Appreciation and incentive to stay would be nice.

Initially I made a one star review due to the poor customer service I experienced from the manager and unit conditions I discovered a week ago 10/25/25. I have been a tenant for over a year and purchased an additional unit for more space. However, when moving out my smaller unit I saw rat poop and rat holes at the corners of the unit. When reporting that to the on duty manager he was not helpful and made no attempt to remedy the issue and blamed the previous ownership for my issue. Following that experience I reported that to the customer service line where I spoke with Alex who sent an email to the district manger Raina on my behalf. Raina quickly responded the next business day and provided amazing customer service and provided me with a credit due to my experience. She was very friendly and understanding, ensuring that additional training would be provided for the current management to better handle these incidents. If you have any issues I would suggest calling the customer support line and ask for the district manager if you experience no support from the lower level management. Also Denise in the other team members were a great help and had great energy!

I had a tragic loss in my family, still running around trying to get things sorted, it would be 30 years next month and im just everywhere, the two young ladies at the front desk were so professional, A very caring and attentive to me as I turned the necessary document, A young lady Denise was awesome!!!!!! I shared my heart with her and just he listening and the advice she gave along with a personal area she went through was Incredible!! if you can clone Denise and send her to all of your location, I guarantee you would have no problem thank you Denise for all that you are. May God continue to bless you richly.

Raina and Brittany are the best….

Got access quick and efficiently! Thank you for your help Denise ?????????? Update: 5/15/25- The staff has been very helpful and accommodating. I’d also like to s/o Claudia as well. She helped me with an small issue today. The team is wonderful!! Thank you guys again!

Great customer service thank you Denise …

I was a little nervous as I never have really dealt with storage units before and I needed to get my uncles belongings in a unit for his passing. I dealt with Adrian and not only was a he a huge help he was very engaging and I felt heard and seen, even offered his condolences. He made something that had me anxious as painless and smooth as possible.

Recently, we were changing units in this facility. Jermaine, was helpful and quick in assisting to close our original unit. We look forward to keeping our new unit here with such kind and helpful service.

Rina is simply the best ! Outstanding customer service!

I came to the storage unit today and realized I left my keys at home. Devin was very helpful in assisting me with getting the lock off and assisting with a new lock. I didn’t have to wait long and no issues was had. Thank you guys