From the initial phone call to renting my unit, I had pleasant experiences with everyone. There were a couple of glitches, for example a rep told me a unit would be available, and when I called back it wasn't. But they helped me find another one. Also the sales rep told me there was a $10 discount when I signed up for auto-pay, but the sales clerk at the location didn't know about that. But those are minor compared to the good experience I had overall.
The rep was very curtious, took care of my needs and got back to me very promptly.
Excellent customer service representative
She was able to calm me down by the practices of the local branch. And helped my situation for the next morning.