What People are Saying

I rented a unit for my college student. The first three times he went during business hours the office wasn't open and we hadn't received a building access code in any of the confirmation emails. I was finally able to reach the manager at this location by going through the sales option who connected me. All is fixed now, but it was a very frustrating start!

We used this storage unit for about 4 months and in that time I believe it changed companies twice. We have had issues in the past with Extra Space/Life Storage here: rude, unhelpful staff; lack of communication with clients when gates are broken, and issues trying to have movers move our things to our new place. But today I went to close out our unit after being transferred to Storage Post, and I was pleasantly surprised at not only how kind Jessica was, but how extremely helpful she was in getting my unit closed, communicating my finals payments, and letting me out of the gate after my account/key code was shut down from closing my unit! I really hope this place is pivoting with this new group coming in. It wasn’t a bad place to rent besides the pst poor staff.

Wonderful company! Excellent customer service thanks to Crystal,very polite and very much helpful. I will definitely be returning thanks a ton!

had an amazing experience earlier today seeking information regarding storage for loyola chicago!! awesome staff and excellent help

Jessica is very friendly efficient and prompt customer service is a ten

The staff was Professional and I found them very helpful. The facility is very clean.

Came to rent unit met Jessica and Arianna great customer service awesome deal nice clean facility.

I had a great encounter with Jessica at the Edgewater location, and it has been a pleasure to work with her. She’s very understanding and great with communication!

We went to rent a storage unit… Alex was very helpful showing us a unit… going over the details… pricing and where everything was… He was. helpful, kind and professional… totally appreciated his help thank you

Jessica at the Edgewater location in Chicago, IL was incredibly helpful in getting me set up with my unit as a college student. Overall great customer service experience!

Crystal was very helpful with moving out of my unit! Great service!

Came into the facility to re set up my auto pay and Jessica was very kind with a great personality and she helped me get my account information set up and explained my grace period great customer service