What People are Saying

Lizzette was AMAZING and SO HELPFUL. An absolute ray of sunshine during a tough moving day for me.

Helped me alot

Pedro was a great help when I arrived at alm ost the very last minute to closing time. He patiently had me sign the lease at the desk (which I was supposed to have done ahead of time). Also, it's nice being allowed a discount deal when you've been a customer for a while. January 2026 I'm not happy with getting a 3' x 3' unit when I reserved and registered for a 5' x 6'. The tall ceiling doesn't get it to half of what I asked for, even with a ceiling lower by two feet. Let's see how it gets resolved. I give Vinnie credit for saying he'd apply for a refund for the unnecessary lock right away. (I had one, but misunderstood what he said). Hope that comes through ASAP. July '26 Update: it's months later, and after reminding the phone center rep (not an agent on location) that the $9.79 credit hasn't happened, I got .21 off this month's rent... So I mentioned it again to the guy at the desk. I also have a contradictory notice about a rent increase. I'm already paying a little more than what's mentioned as the new amount of rent - not counting the insurance, which I pay another company for. There seems to be some confusion.

The gentlemen working when I registered as well as when I moved my items in was extremely patient and knowledgable about what would be the easiest way to store my items in which size unit. He sold me on a storage size that was a bit wider and that made it for a much easier move. The woman on the customer service line that originally signed me up was also very patient and thorough in her explanation of the terms of the rental and very kind and pleasant which made for a much more smooth process especially when packing and moving can be very stressful. I give the man at the storage unit 10 stars if I could. He was very patient and helpful. Thank you.

Very nice people an one of the people why was very is leydi Mendoza an clean an nice place

Leydi mendoza was so helpful she made it easier for me to get my locker thank you

Nice people. Great customer service. Would definitely recommend!

I’ve had a wonderful experience thus far! Gloria is an example of great customer service ...I want to say, my experience was outstanding, I was attended to quickly and professionally. The young lady did not hesitate to give me all the information I needed to make an informed decision..she made me feel like this is the place for me to store my personal possessions. She is a great representative and more should lead by her example. Thank you.

Great customer service. Edgar ,Melanie and Gloria will do whatever it takes to make you feel comfortable and welcome. My items are safe and the building looks great. Best storage highly recommend.

Thank you so much to Kristian who has been so helpful at my storage post in Fordham rd in the BX. I love that he’s there. Every time I come he’s very nice always greets us and says hello. Always asks us how he can help us. We are so happy that he’s there. Makes the place so much better. We are happy when we go that he’s there I know we will get the help we need. Also ever since he’s there the place is cleaner it smells nicer as well. Before it was not as clean and always smelled. Honestly we were thinking of either moving to a different storage or just closing it down and leaving because the storage was smelly and always dirty. But Kristians help and how he takes care of the storage in general is very nice and pleasant.

Best service ever from. Eddie

Second time using this company love it