What People are Saying

Late charges and response during covid has been difficult. A lock was placed on our items preventing entrance. We were charged almost $50 while waiting for the office to respond to us having covid payments on time.

freight elevator needs to be repaired.

Only one of the elevators worked, which slowed down how quickly I could move my stuff in and cost me more with my moving company.

Freight elevator broke down. Doors slightly loose.

Everything was clean & orderly. But I had two 'major' issues. First, I'm new, so it's important to let new people know where to get a roller catty to move their belongings to the storage. And if there's a call to the office with this question, and there are available people in the office, then is it too much to ask if someone could either come, or call, and tell the customer where to get it. Or as a courtesy, just bring one? Secondly, I've thrown my back out for 5 days now, lifting my things to the ladder for the upper locker. It would help if there was some kind of pulley to tie to the ladder that could lift things up, and alleviate some of the pressure on the neck and back. Thank you so much for asking.

Good

Your own entryway code.

it would have been more pleasant if I didnt have to wait stand around and wait with my belongings along with other customers checking in on their move in date. - It was a saturday afternoon because no one was at the front desk. Finally after being onhold we were told that everyone was on lunch break. It would be nice to put that disclaimer on the website so customers who are checking in will be informed of lunch hours.

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

They handle customer very will and they are very friendly