What People are Saying

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

Younger staffers and night staff extremely courteous, night staff most helpful.

Update: I’m unfortunately dropping my rating to a solid 3 stars. I stopped in yesterday and it’s was hot as heck on the second floor. I almost passed out trying to put items in my unit. I think they were having AC issues but the unit seemed cooler than the walkway which was weird to me but maybe the cooler air that was trapped inside of the unit accounted for this. I’m still hopeful that these are all rare occurrences that just unfortunately have been my first impressions. Original: Overall I give somewhere between 3 and 4 stars. Facility is well maintained on first impressions. Staff was friendly and helpful when I stopped in to finalize my reservation on Friday. On Saturday I came in to locate the unit and drop off a few items. I couldn’t find the unit. I went downstairs to get assistance locating it and was pretty much told it was on the 2nd floor. Thanks Captain Obvious, but where on the 2nd floor? I was given further unhelpful directions and after wandering around for another 10 minutes I went back to the office. This time thankfully, I was escorted upstairs by another associate and after navigating the maze we were finally able to locate the unit. I broke the seal on the unit and unfortunately it wasn’t properly checked before rental. I found a random shampoo bottle, ripped photos and just an overall not properly vetted unit. Thankfully I brought Lysol and Wipes with me. It’s a smaller unit but it has more space than I expected. The price is unbeatable and hopefully now that the move-in kinks are out of the way it will be smooth sailing going forward.

Late charges and response during covid has been difficult. A lock was placed on our items preventing entrance. We were charged almost $50 while waiting for the office to respond to us having covid payments on time.

freight elevator needs to be repaired.

Only one of the elevators worked, which slowed down how quickly I could move my stuff in and cost me more with my moving company.

Freight elevator broke down. Doors slightly loose.

Everything was clean & orderly. But I had two 'major' issues. First, I'm new, so it's important to let new people know where to get a roller catty to move their belongings to the storage. And if there's a call to the office with this question, and there are available people in the office, then is it too much to ask if someone could either come, or call, and tell the customer where to get it. Or as a courtesy, just bring one? Secondly, I've thrown my back out for 5 days now, lifting my things to the ladder for the upper locker. It would help if there was some kind of pulley to tie to the ladder that could lift things up, and alleviate some of the pressure on the neck and back. Thank you so much for asking.

Good

Your own entryway code.

it would have been more pleasant if I didnt have to wait stand around and wait with my belongings along with other customers checking in on their move in date. - It was a saturday afternoon because no one was at the front desk. Finally after being onhold we were told that everyone was on lunch break. It would be nice to put that disclaimer on the website so customers who are checking in will be informed of lunch hours.