What People are Saying

Everything was clean & orderly. But I had two 'major' issues. First, I'm new, so it's important to let new people know where to get a roller catty to move their belongings to the storage. And if there's a call to the office with this question, and there are available people in the office, then is it too much to ask if someone could either come, or call, and tell the customer where to get it. Or as a courtesy, just bring one? Secondly, I've thrown my back out for 5 days now, lifting my things to the ladder for the upper locker. It would help if there was some kind of pulley to tie to the ladder that could lift things up, and alleviate some of the pressure on the neck and back. Thank you so much for asking.

Overall, a good place lacking an adequate number of carts. This is my first experience using a storage facility, and although i really have no issue with the day-to-day of the facility, the reduction from what would have been a 5-star, down to a 3-star is specifically around my experience 'moving in'. Its a fairly large storage facility that is moderately unoccupied by people (i've gone in at 6AM, 2PM, 5PM, etc.). Although there are generally not many occupants, there are only three trollies in the main area. It took me 2 hours to move into a 7.5x10 room becuase i had to use my personal pull-cart (used for carrying the kids around ). If they had sufficient trollies in the facility (or one available when i needed it) this wouldve been a 30 minute process of 3 trips, instead it took me over 12 trips.