What People are Saying

Poor communication between customer service number in real life sraff

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Mortimer made my not only terrible move but truly terrible day....not so terrible simply by being a lovely human!! Not only is he a lovely kind soul, he was extremely professional & extremely knowledgeable. He went out of his way to make sure i got a unit not just on the same floor as my mother's unit but only 3 units away from hers, then went back & forth from office to unit with me multiple times...for my self created issues...which he solved all of. Mortimer deserves a raise or promotion at the very least some acknowledge from upper management for his outstanding professionalism, customer service & all around exceptionally pleasant demeanor. He didn't just do ...his job. He made a very cranky upset customer's bad day a little brighter! I have been a customer for years, the majority of employees there are great but like i said Mortimer is exceptional !!!

The manager was really helpful, and made the leasing process smooth and easy!

Erik could not have made it easier for us! Thank you! highly Recommend if you need a place for additional storage!

Always clean and after hours access is very helpful.

GEET SUM!

Everything went smoothly. Eric, the manager of the Floral Park location was most helpful.

Ms. Perez, devoted her time and professional Knowledge to provide a tour of the facility So that l am fine to do so at my leisure. An impressive young lady! BJT

GEET SUM!