What People are Saying

There were limited office hours which is not posted online and was not disclosed when I rented. While there is a remote check in process, it is strange and risky providing personal information to a screen in a public area on the sidewalk. This does not protect personal information and leaves customers vulnerable to identity theft.

My check in experience as a new customer was less than smooth. I got there mid day and found the front desk dark and locked. Then I realized they had a video kiosk for inquiries. The person who came on the video said the person managing the front desk will be right with me. 15 min later a person unlocked the front door. Then the person had trouble finding record of the registration fee I prepaid. Then the access code they provided did not work. 30 min later that was resolved. I spent 45 minutes getting access to my unit for the first time.

I rented a unit for my college student. The first three times he went during business hours the office wasn't open and we hadn't received a building access code in any of the confirmation emails. I was finally able to reach the manager at this location by going through the sales option who connected me. All is fixed now, but it was a very frustrating start!

The staff are helpful show me the way to my unit and help me with the works

It's a nice place so far i just moved in the only thing is the carts are hard to find they need 2be in one place that's easy to find instead going all over the place looking for them .

I'm so glad this facility was purchased from Extra Space. The new owners & management team do just that...manage as a team!! Each time I called and talked to someone about a need or concern I was meet with a polite & helpful response. Devon the facility manager was very helpful, as was Eddie. At the corporate office Edith was kind , even jovial. I was actually doing a move out, but had these people been working there before I made the decision to leave, I may have stayed. My advice: KINDLY ASK THESE PEOPLE FOR WHAT YOU NEED, and you just may be given the help. Sincerely, Tomas P

Things were a little rocky at first, as I didn't receive the lease to sign prior to move in day (like I was supposed to) and I wasn't given the heads up that the unit only take cylinder locks, so I had to purchase one onsite (and unexpected expense). However, aside from those things, Eddie was GREAT and helped me upgrade to a larger unit that was in a more convenient location. I will say though, that the carts are scarce there, so you might want to bring your own.

My experience at Storage Post was truly exceptional, thanks to the outstanding service provided by Eddie. From the moment I arrived, Eddie demonstrated a top-tier personality welcoming, accommodating, and highly professional. He was incredibly knowledgeable about storage solutions and offered valuable advice tailored to my specific needs. His attention to detail and willingness to go above and beyond made the entire process smooth and stress-free. If you're visiting Storage Post I highly recommend asking for Eddie. His dedication to customer satisfaction sets a high standard and reflects the quality of service you can expect at this location.

(Translated by Google) Good space, a standard price, although it is only for the first 4 months, but it is clean, with good security, and the customer service in Spanish is very good, the girl is very very friendly?? (Original) Buen espacio un precio, standard aunque solo es por los primeros 4 meses, pero esta limpio, con buena seguridad, y la atencion al cliente en Español muy buena la Chica muy muy amable??

There needs to be more carts do the consumer can put there items it there storage other than that I’m satisfied with my unit it’s the perfect size and fit.

Facility has had some improvements but I'm not convinced that the improvements warrant such big rent increases. Pricing reflecting Loyalty Appreciation and incentive to stay would be nice.

Initially I made a one star review due to the poor customer service I experienced from the manager and unit conditions I discovered a week ago 10/25/25. I have been a tenant for over a year and purchased an additional unit for more space. However, when moving out my smaller unit I saw rat poop and rat holes at the corners of the unit. When reporting that to the on duty manager he was not helpful and made no attempt to remedy the issue and blamed the previous ownership for my issue. Following that experience I reported that to the customer service line where I spoke with Alex who sent an email to the district manger Raina on my behalf. Raina quickly responded the next business day and provided amazing customer service and provided me with a credit due to my experience. She was very friendly and understanding, ensuring that additional training would be provided for the current management to better handle these incidents. If you have any issues I would suggest calling the customer support line and ask for the district manager if you experience no support from the lower level management. Also Denise in the other team members were a great help and had great energy!