What People are Saying

you lost my payment information, which i gave you at closing. I received a late payment notice, and you did not provide me with enough information to refile my credit card.

Showed up to check in on the date we said we would be here and the office is closed on tuesdays when the email confirmation says m-f 10:30-5. They have a video connect which we tried many times and no one answered. Finally got someone on the 888 number who helped us access our unit. Frustrating experience so far.

SPSS is good for value, run in and out very quick. The elevator is Super larger, you can drive your car through it. A nice and clean space to pack away the extra stuff you have. It works for me, just to many insects for me.

On the negative side, no one was in the office the day I arrived, so I wasted a lot of time waiting for a response. My locker is also on the sixth floor and around some tight corners, so the logistics were challenging. On a positive note, the people who did finally help me were great - very courteous and professional.

Ok

Would be great if they cleaned and fixed things up a bit more

Freight elevator broke down. Doors slightly loose.

Increasingly expensive and with less space to park, there is no air conditioning.

Overall, a good place lacking an adequate number of carts. This is my first experience using a storage facility, and although i really have no issue with the day-to-day of the facility, the reduction from what would have been a 5-star, down to a 3-star is specifically around my experience 'moving in'. Its a fairly large storage facility that is moderately unoccupied by people (i've gone in at 6AM, 2PM, 5PM, etc.). Although there are generally not many occupants, there are only three trollies in the main area. It took me 2 hours to move into a 7.5x10 room becuase i had to use my personal pull-cart (used for carrying the kids around ). If they had sufficient trollies in the facility (or one available when i needed it) this wouldve been a 30 minute process of 3 trips, instead it took me over 12 trips.

I purchased a unit on a Fri, it was not big enough so on that same Fri I upgraded. The acct had a bal which I was told would be taken care of. I rented a truck moved all of my items from my prior storage just to get to this storage and my access code would not work. Luckily another customer let me use their access code seeing as it was a Sunday and they were closed and no one was answering when I called the number for customer service. However me and my two sons had to unload the truck bring things up to one floor because that's where the access code took us to and then walk up a flight of steps to our actual unit. Please keep in mind that this was an actual truck from U-Haul not a van a truck. That was not a pleasant experience for me and my two teenage children. I really hope that the future would this company is better than my first weekend. I switched to this company because their prices seemed to be better than my previous location. Fingers crossed....I received a call from the district manager,who assured me this was a fluke. I am confident my experience will be better in the future.

I have been using Storage Post since about 2014. They open to late 8:am they should open at 6:am and Sundays hours 10:am to 4:pm is not enough time for me to get access my tools

Manager is rude