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FAQs

We’ve been in the self storage industry for many years, and over time we noticed that customers and potential customer had the same questions regarding their storage experience. To help you through the finding, choosing and renting process, we created this frequently asked questions (FAQ) page using the knowledge of our resident storage-savvy specialists.

Scroll through to find the answers you’re looking for – but don’t worry if you can’t find what you need! Simply call 888.370.0088 and we can personally talk with you about your needs or concerns. We look forward to serving your storage needs!


What is the perfect storage unit size for me?

Our customers frequently ask us about choosing the right storage unit size. It’s natural to worry about finding the perfect unit, so we’ve created a helpful storage calculator that can give you some guidelines. You can browse the types of units we offer – from 5’ x 5’ units to 10’ x 30’ units – and read up on some of the common items stored in those sizes. For an even more detailed tool, check out our advanced size estimator. Add or delete items until you’re close to your stored inventory, then check our automatic recommendation. While our tools can be convenient reference points, sometimes there’s just nothing better than chatting with a storage expert. Call 888.370.0088 to speak directly with one of our experienced Storage Specialists. They know their stuff, and they can give you instant advice on finding the storage unit you need.

What types of storage does Storage Post offer?

A quicker question to answer would be "what don't we offer?". We have so many properties, each with unique storage units and special features, that covering everything here will be difficult, but here goes:

We have climate-controlled units, drive-up units, locker-sized units and 10’ x 30’ units (plus every size in between), budget-friendly units, individually alarmed units, near-the-elevator units and top floor units, car storage spaces and document storage places – all with month-to-month contracts, secure facilities and friendly Storage Specialists ready to help.

We hope that provides you with a good snapshot of our products and services. For even more storage unit options at Storage Post, browse the locations and units nearest you.

Which location is closest to my home / work / child’s school?

We know it’s all about location, location, location. Storing your items in easy-to-access and convenient storage facilities makes your storage experience simpler and stress-free – which we like!

To help you, we’ve been expanding our locations nationwide from New York to Louisiana, so you have plenty of stores to choose from. To find the location that suits your daily life and makes access fast, enter your ZIP code or city name into our storage finder. The locations nearest you will appear in a search results listing. Now, it’s the fun part: Browse through the stores, watch videos, check out pictures and read up on amenities before choosing the right Storage Post storage facility for you.

I don’t have a car. How can I bring my stuff to my Storage Post unit?

We are so glad you asked! New customers renting a unit at Storage Post have the awesome option of using our free truck and driver service.* Our New York and New Jersey locations are in the heart of greater metropolitan New York City, so we know that many customers rely on public transportation. To answer the need for a reliable moving truck and driver service, we invested in company trucks and vans that our customers could use.

If you are interested in taking advantage of this opportunity, give us a call today at 888.370.0088. But, wait, there’s more! In addition to our special Storage Post truck service, Long Island City residents benefit from the free customer storage shuttle.** The Long Island City Storage Post location is equipped with a storage shuttle that will pick you up from the nearest train station or your nearby home and take you to your storage unit. Once you’re finished visiting your unit, the shuttle will take you back. For more information on the LIC storage shuttle, call 347.966.5100 to speak with a Storage Specialist.

*For new customers only, at select locations and subject to availability. Restrictions may apply.**Storage shuttle subject to restrictions and availability. For current customers only.

Can I pay my bill online?

Yes, Storage Post customers have the option of paying their monthly storage bill online. Select your Storage Post location from the drop-down menu and log in through our secure account management site. Once you pay your bill, take a moment to explore some of the other online account options, like automatic payment sign-up and viewing your complete payment history.

NOTE: If your Storage Post rental account is more than 31 days overdue, you will not be able to access your account from the online account management site. Please call your location for direct assistance.

Are storage locks provided?

Locks are not provided for customers, but every Storage Post location offers a variety of locks for sale. You can choose from laminated steel locks, combination locks and disc locks (disc locks are the preferred lock for maximum security). You can also shop for locks on our online supplies website.

Is there a security deposit?

We are happy to tell you that Storage Post does not require ANY security deposit, at any location. So, what are you waiting for? Get storing!

What is "climate-controlled" storage?

The storage industry has become more and more technologically savvy as the years pass, which means we’ve come up with some great storage solutions for delicate items, including climate-controlled storage units. When a unit is equipped with climate controls, it means that the stored items are protected from drastic weather changes through monitored humidity and adjustable temperatures. These types of units are perfect for storing sensitive antiques, furniture susceptible to hot or cold like wooden or leather pieces, and many other items, like electronics, that need a little more pampering. Almost every Storage Post location is equipped with climate-controlled storage units. To find the one nearest you, enter your ZIP code, city or state into the storage finder and scroll through the results page.

This was my first experience using a storage unit. I had completed a lot of research and when I chose this one it met all of my expectations: clean, great access hours, seamless experience, easy to use, good customer service.

Bridget ONeill

Up To Two Months Free!

For a limited time, get up to two months rent free on selected units.

Find storage now!