We’ve been in the self storage industry for many years, and over time we noticed that customers and potential customer had the same questions regarding their storage experience. To help you through the finding, choosing and renting process, we created this frequently asked questions (FAQ) page using the knowledge of our resident storage-savvy specialists.
Scroll through to find the answers you’re looking for – but don’t worry if you can’t find what you need! Simply call 888.738.7703 and we can personally talk with you about your needs or concerns. We look forward to serving your storage needs!
How do I set up an online account?
Go to www.storagepost.com. You’ll see a link at the top of the page that says, “MY ACCOUNT”, click on that link. Halfway down the screen, click the link that says, “CREATE ACCOUNT”. Be sure to have all required elements such as access codes, unit numbers and emails that are exactly as they appear on your account statements.
I forgot/lost my key to my lock. Can the lock be cut for me?
Yes! We can absolutely cut the lock for you FOR FREE. Stop by the front desk and let a storage specialist know!
When does my unit go into auction status?
Units go into auction status when the unit becomes 30 days past due. Between 31-35 days, there is a $100 lien and foreclosure fee that will come on the account. A later auction date is set and the best way to exit out of auction status would be to pay the outstanding balance before the auction date comes.
How do late fees work?
Our late fee schedule only consists of 2 late fees per month. The 1st late fee is received when the bill is 5 days past due in the amount of $15.00; the 2nd late fee comes 15 days past the billing date in the amount of $30.00. In NEW JERSEY AND FLORIDA, there is ONE late fee which comes on the account when your bill is 5 days past due; the late fee charge is 18% of the rent.
What is Autopay?
Autopay is a billing feature we offer in which you’re billed automatically every month on the billing date. If you sign up today, we can save you $25 off your next bill!
If I want to vacate my unit, how does that work? Can my rent be prorated?
When the time comes to vacate, provide us with 7-10 days’ notice You can vacate at any time; we do not lock you into any strict contracts. Rent can be prorated up to 5 days past the billing date at the most.
Is there a requirement for length of stay with Storage Post?
Nope! We don’t tie you down to a contract or require you to stay with us for any amount of time. We’re strictly month to month here at Storage Post, you can start and stop whenever you’d like!
Can someone else sign the lease for me?
Yes! If you cannot make it to the location, you’re more than welcome to have someone go sign the lease for you and rent the space out in their name. You’d be able to switch ownership of the storage unit with a valid form of identification at a later date.
Is vehicular storage available? What are the requirements?
Yes! We have parking spaces available! Our requirements for vehicular storage are for your vehicle to be running, registered and insured. Without these prerequisites, we cannot store vehicles.
What are the forms of payment available?
You can pay your bill by cash, check, credit card (Visa, MasterCard, American Express, Discover) or money order.