What People are Saying

The workers in the storage place are awesome,patient and understanding. Now the workers that you have to reserve online are inconsiderate and just after your money

Good place for your valuables

Customer service is awesome, your p.m. assistant Lesley has great customer service. You close at 8 p.m...

Only issue is lack of parking maneuvering space.

I'm giving this place four stars because it's so darn creepy and yet so awesome. It might be by a metal scrap yard, down a dead end street, across the tracks from the metro north, and generally shady (abandoned delivery trucks, also saw a random clown service), but storage here is half of what you pay at Manhattan mini and they have the most flexible access hours.

Clean and reliable

Always great service at storage post!

The 4 stars are because I tried to move yesterday and found that my unit was locked. I did receive an email with the combination, but I did not pay attention. Today, when I called Customer Service, all was explained, and I obtained the information. For the most part, my first interaction with Nicole was very good. She explained everything in detail. So far so good.

This place is great if you need extended hours to access your storage unit.

Facility has had some improvements but I'm not convinced that the improvements warrant such big rent increases. Pricing reflecting Loyalty Appreciation and incentive to stay would be nice.

Initially I made a one star review due to the poor customer service I experienced from the manager and unit conditions I discovered a week ago 10/25/25. I have been a tenant for over a year and purchased an additional unit for more space. However, when moving out my smaller unit I saw rat poop and rat holes at the corners of the unit. When reporting that to the on duty manager he was not helpful and made no attempt to remedy the issue and blamed the previous ownership for my issue. Following that experience I reported that to the customer service line where I spoke with Alex who sent an email to the district manger Raina on my behalf. Raina quickly responded the next business day and provided amazing customer service and provided me with a credit due to my experience. She was very friendly and understanding, ensuring that additional training would be provided for the current management to better handle these incidents. If you have any issues I would suggest calling the customer support line and ask for the district manager if you experience no support from the lower level management. Also Denise in the other team members were a great help and had great energy!

It was a pretty quick process to rent our room, and we found the facility to be very clean and easy to use.