What People are Saying

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Loved the location but the boxes in there are not good conversationalists

Excellent facility management is top-notch accessibility is great but minus a star for all the chipped paint falling on all my stuff consistently as seen in this photo. You don’t even have to touch it for it to fall all over your items. Make sure your unit does not have this

After spending 2 hrs moving all the items into the storage unit, I noticed that the latch does not lock so I am left with a bar of sorts that was mounted on top of the door. With so many break-ins at the facility, I certainly don't feel like my items are secure in that unit. I put two locks on the latch but it seems that a crow bar can easily remove the latch from the door. I went back to my unit and am pleased to see that the mgr had another latch placed on the outside of the unit. Hopefully, the 2 latches and 2 locks will deter breakins.

Rudy was very helpful and professional in getting me the correct size storage. I thought it would be a problem changing from one size to the other bigger and more practical means of storing my goods and not an issue with the change or price change went through thoroughly as told . Thank you I highly recommend them and your first month is fee! Sincerely, Michelle Velasco

UPDATE AUG: Management reached out via e-mail around three months later to inform me that they noted my review and have addressed the issue -- and indeed, on several visits recently it's been nice and quiet so I will have to say that the folks in charge here are obviously on top of things! UPDATE: Downgrading to ZERO STARS due to loud rap/hip-hop GARBAGE blasting through the public address system...kid on duty claimed it was Management's instructions; yeah, right -- boy even claimed it's always been that way, and came up with some nonsense about how their speakers were broken (huh???)...yep, the kid can't even get his own story straight! I'll contact management and see if they really thought this is a good idea...nothing like sorting through your belongings and being tortured by mindless noise!! ORIGINAL REVIEW: Pretty good overall -- but wow are these guys quick as day traders getting money from your account! I mean I goofed up with payment once and so was delinquent (for more than their two/three-day grace period, incidentally) but as soon as I'd put money in my account on file with them they took it out -- like I said, fast as (Early Aughts, when internet speeds hadn't yet been equalized for everyone by the exchanges) day traders!!

What can I say, its storage not a 5 star motel.

Service was excellent. One complaint was that there was a big ladder in the way so I could not get the dolly around it and to my storage area. I would not have selected the area I was in if I knew about the ladder issue.

They have a problem when you are canceling, and continue charging you.

Very helpful at front desk Facility is generally clean Needs more carts for transporting storage. Larger size carts would be more useful.

Great place, clean, temperature controlled, bathrooms and food prices for the most part

My move in the storage went well. I just have to say that that ladder was scary considering I had 2 suitcases.