What People are Saying

The online customer service was very helpful. The young lady who stayed past her work hours was very helpful as well. I am at the Huguenot facility. I did not give 5 stars because of the night traffic that goes in and out of the facility. I am very concerned about going there at night. it looks like these people are staying in the units at night. Please check into this situation, I am very fearful of going to the facility after office hours to go to my storage unit.

Used storage post once and back for a second time thank you for your help louis

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Great place, clean, temperature controlled, bathrooms and food prices for the most part

Rudy was very helpful and professional in getting me the correct size storage. I thought it would be a problem changing from one size to the other bigger and more practical means of storing my goods and not an issue with the change or price change went through thoroughly as told . Thank you I highly recommend them and your first month is fee! Sincerely, Michelle Velasco

UPDATE AUG: Management reached out via e-mail around three months later to inform me that they noted my review and have addressed the issue -- and indeed, on several visits recently it's been nice and quiet so I will have to say that the folks in charge here are obviously on top of things! UPDATE: Downgrading to ZERO STARS due to loud rap/hip-hop GARBAGE blasting through the public address system...kid on duty claimed it was Management's instructions; yeah, right -- boy even claimed it's always been that way, and came up with some nonsense about how their speakers were broken (huh???)...yep, the kid can't even get his own story straight! I'll contact management and see if they really thought this is a good idea...nothing like sorting through your belongings and being tortured by mindless noise!! ORIGINAL REVIEW: Pretty good overall -- but wow are these guys quick as day traders getting money from your account! I mean I goofed up with payment once and so was delinquent (for more than their two/three-day grace period, incidentally) but as soon as I'd put money in my account on file with them they took it out -- like I said, fast as (Early Aughts, when internet speeds hadn't yet been equalized for everyone by the exchanges) day traders!!

What can I say, its storage not a 5 star motel.

Service was excellent. One complaint was that there was a big ladder in the way so I could not get the dolly around it and to my storage area. I would not have selected the area I was in if I knew about the ladder issue.

They have a problem when you are canceling, and continue charging you.

Very helpful at front desk Facility is generally clean Needs more carts for transporting storage. Larger size carts would be more useful.

The staff is friendly and having 24 hour access is very helpful. My only complaint is that if you’re there after 6pm when the office is closed,the bathroom is frequently out of toilet paper. This should be checked and restocked before the staff leave for the night.

Not usually any hassles here. Fair pricing.