What People are Saying

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We believe in exceeding your expectations through our commitment to service, safety, and security at all of our storage facilities. Considering storing your valuables with us? Read below to hear about some of our customers' experiences - you can sort to find your community and store. If you still have any questions, please don't hesitate to contact us for more information.

Current customers: we would love to hear about your experience with us. Head on over to My Account to leave a review.

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11/09/2019
My partner and I had rent units at Brook we have nothing to complain Angie and the new manager Gloria amazing customer service and great rates. Recommended 100%
Ibrahim Sagne
Melrose
Bronx New York
05/02/2023
Wonderful Place is clean Employees are super nice Service is excellent .
Rudy Pierre
Lawrence
Long Island New York
11/14/2019
Ace and Gloria. and Alex are amazing. Great customer service. P.s. They caught the thief -another customer -last year and he has 6 years in jail. Good work!!! Great security and perfect customer service.
Mary kai
Melrose
Bronx New York
05/07/2025
I had a dilemma picking up my son from college. My wife had made arrangements to place his items in storage close to his university. However, that was not to be. Mind you, I was 4 hours away from the Self Storage location in the Rockaways. Long story short, place call to SS, and they accommodated me with the storage unit that I was looking for a 5 / 5, and everything was done over. The phone contract was sent and received past codes provided access upon arrived at the storage unit BY 9:30 PM and stored all my son's stuff, so kudos to self storage.
Max Cleophat
Lawrence
Long Island New York
11/17/2021
Economic and accessible.
Yuly Toledo
Melrose
Bronx New York
03/24/2026
Angie was super helpful. Gave us great service and pricing. Highly recommend this place and ask for her.
Donnie Manuel
Lawrence
Long Island New York
09/28/2024
The location is convenient but what stood out for me was the enthusiasm and the care I received.. all the staff are helpful anx friendly but firm and professional about the policies. Awesome ?? team.
Al yus
Melrose
Bronx New York
03/03/2025
(Translated by Google) I appreciated his kindness and attention. Thank you very much, Andrew. (Original) Me gusto la amavilidad de el la attention Mucha gracia Andrew
Elgar Lopez
Melrose
Bronx New York
10/30/2016
Great prices! Awesome customer service!!!!!!
A Lo
Yonkers
Westchester New York
03/19/2026
Amanteh was great explaining and showing the facility. Facility smell really good thanks
Mom Williams
Melrose
Bronx New York
09/16/2017
The manager today, I think his name is Anthony, was very attentive to my needs. He explained everything needed to know very clearly. Although he was working alone, he multitask & was able to make all happy. He's for sure a keeper.
Theresa Bounsell
Yonkers
Westchester New York
07/04/2017
High security
Firas Alwedyan
Cypress Hills
Brooklyn New York