What People are Saying

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

It's clean I will say that

Their service is good but only one serious concern I have is when they have drilled long screws to reinforce the bottom part of all the storage spaces, this long screw drilling has gone through one of my expensive pro audio accessories box and I'm hoping that it has not damaged my accessories. Overall, storage post management should be more careful when drilling long screws for a thin metal reinforcement. I also feel that they should lower my monthly payment for the next year and half because of this and keep all my access the same, then I will say that it is even.

The storage unit hallways are dark and the lights kept going out while I was trying to move in. It was very hot on the 4th floor which doesn't seem to actually be climate controlled. There were also some bugs and I saw a mouse run from one unit to another. There should be some fumigation services done and the air conditioning should be fixed. I like that there are multiple garage door openings and the pass code is my phone number, and I was given a free lock for reserving the unit online, and paying before I moved in. If I find a better place with a better price, I will move my things there. This place is just temporary. I saw enough already. Hopefully my things will be safe and pest free until I can move them out.

Not a great deal for a little 5x5 and all the add ons. Nice helpful people and clean but expensive.

It is always crowded

Manager is rude

Good service, cheap and clean.

Need to be 24/7 again.

Good rates

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this