What People are Saying

Bien sitio

Ok

Nice place nice people

Ive been renting fo some time now and i dont understand why i cant use the bathroom..i travel alot when i get there they tell me its out of service or not available

Very clean place nice stsff.but they claim to have climate control units. I have been there several times its almost like standing outside. Its cold as a freezerinthere6

The small unit i rented had tooo many mice droppings from the beginning, And it was on the second floor The units should be cleaned much better for a new tenant Definitely disappointed. J. B.

Really good when I signed up, but a definite degradation on the level of service. Recent weekend visit wasn't unpleasant, but definitely got disinterested, lackadaisical staffer.

Lack of parking

Don't expect to recover anything of they damage your storage with water leaks, got no compensation whatsoever.

I'VE TRIED TO GET END OF A ISSUE WITH THE DEPARTMENT OF NEW YORK STATE TO PUT A PUBLIC GARBAGE BIN OUTDOORS FROM STORAGE ON BROOK AVE BRONX N.Y.

I had a storage room with this company before and everything went well as far as getting the room etc etc .My only problem that I endured was with the access code that almost never worked which was very frustrating when I would go during access hour and the store wasn’t open yet I would usually have to wait until the store open and then they would fix whatever the problem was but but that was very important for me . J also had a storage at another location and I experienced the same issue which was worse because they access hours were from 6 am and the store didn’t open til 9 am . so they were many times I went to go to my storage room at 6 AM and my access code didn’t work which means I was not able to get in to my storage room and get my stuff so which means I had to wait until 9 o’clock until they open the office to speak to someone so they could fix the problem. That was very frustrating - so am I saying that what happened to everyone? But I happened to meet several different times at two different locations so I learned never to go before the store opens because I might be locked out because my access code isn’t working at the moment. so I can honestly say the process of getting a storage room is fine, but the access code issue I would not recommend this storage company due to that issue. Also if you are late one day with making a payment, the late fee is $15 and then one week after it’s an additional $30 which I think just isn’t fair.

I rented a unit for my college student. The first three times he went during business hours the office wasn't open and we hadn't received a building access code in any of the confirmation emails. I was finally able to reach the manager at this location by going through the sales option who connected me. All is fixed now, but it was a very frustrating start!