What People are Saying

Helped me alot

Pedro was a great help when I arrived at alm ost the very last minute to closing time. He patiently had me sign the lease at the desk (which I was supposed to have done ahead of time). Also, it's nice being allowed a discount deal when you've been a customer for a while. January 2026 I'm not happy with getting a 3' x 3' unit when I reserved and registered for a 5' x 6'. The tall ceiling doesn't get it to half of what I asked for, even with a ceiling lower by two feet. Let's see how it gets resolved. I give Vinnie credit for saying he'd apply for a refund for the unnecessary lock right away. (I had one, but misunderstood what he said). Hope that comes through ASAP. July '26 Update: it's months later, and after reminding the phone center rep (not an agent on location) that the $9.79 credit hasn't happened, I got .21 off this month's rent... So I mentioned it again to the guy at the desk. I also have a contradictory notice about a rent increase. I'm already paying a little more than what's mentioned as the new amount of rent - not counting the insurance, which I pay another company for. There seems to be some confusion.

The gentlemen working when I registered as well as when I moved my items in was extremely patient and knowledgable about what would be the easiest way to store my items in which size unit. He sold me on a storage size that was a bit wider and that made it for a much easier move. The woman on the customer service line that originally signed me up was also very patient and thorough in her explanation of the terms of the rental and very kind and pleasant which made for a much more smooth process especially when packing and moving can be very stressful. I give the man at the storage unit 10 stars if I could. He was very patient and helpful. Thank you.

Very nice people an one of the people why was very is leydi Mendoza an clean an nice place

Jose the manager was a great help and an exceptional employee , thank you Jose . Alex Oates was above and beyond when it came to patience and service , thank you for employing such great people . I look forward to future buissness and the help they both shown me . Thanks again Jose and mr. Oates

Have no comment right now everything went well thank you all

I've been a long time customer since 2015 the staff has been more then helpful my belonging have always. Been safe building always clean. Highly recommended

Glory is very helpful with great customer services skills!

I have all of my belongings at this facility in The Bronx I have been with them for almost 2 years already and they have been so much help. I'm not only happy about how clean the manager Kristian keeps it but he is also kind with answering any questions. I would recommend it to anyone who wants to see their belongings well kept and in the same condition. Kristian is awesome and so hands on I really felt welcomed and attended to.??????????

(Translated by Google) The best (Original) El mejor

Staff was SOOO helpful with everything I needed

Excellent Service! I drove with my family down from New Haven, Conn on a cold Saturday morning. We were tired and frustrated from traveling so far. We registered online but usually have issues at places cause somehow someone always effs it up! I have to say tho, The store manager at 979 Brook, Jose was a true delight! He showed us to the bathroom, helped us get carts and showed us all the amenities of this facility and even offered us some coffee to keep us warm. He was very nice and made the move-in process very easy for us! Thank you so much! We hope your other other locations have this same level of service! THANK YOU STORAGE POST AND THANK YOU JOSE!