What People are Saying

What can I say, its storage not a 5 star motel.

Good prices & 24hr access.

The space is reasonably priced and seems secure. I moved things in today and was disappointed by the lack of carts large enough to accommodate the pieces I was moving. Also, the elevator closed too quickly for me to get things in. I had to get someone to help.

From our experience, once we where there we were welcomed with warm reception by Staff. We were given an tour of the facility which seemed helpful

Really helpful

Easy to work with and access, in a new building. Would be nice if there was one small bathroom open after the Office closes, but what are you gonna do?

Space does the job. Liking the hours of access

Great service. Reasonable price. Parking is not that big if not a busy day. But it has a unload area

The online customer service was very helpful. The young lady who stayed past her work hours was very helpful as well. I am at the Huguenot facility. I did not give 5 stars because of the night traffic that goes in and out of the facility. I am very concerned about going there at night. it looks like these people are staying in the units at night. Please check into this situation, I am very fearful of going to the facility after office hours to go to my storage unit.

Used storage post once and back for a second time thank you for your help louis

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.