What People are Saying

I forgot how to open the "garage doors" to the loading dock. It took me a long time to find the "open" buttons- They should be closer to the doors for entry for convenience. I really struggled w the cylinder lock, getting it back in & lined up to close - I had to do it twice & both times I was so grateful other people were with me... I REALLY would appreciate a regular heavy duty key lock!!

Overall, a good place lacking an adequate number of carts. This is my first experience using a storage facility, and although i really have no issue with the day-to-day of the facility, the reduction from what would have been a 5-star, down to a 3-star is specifically around my experience 'moving in'. Its a fairly large storage facility that is moderately unoccupied by people (i've gone in at 6AM, 2PM, 5PM, etc.). Although there are generally not many occupants, there are only three trollies in the main area. It took me 2 hours to move into a 7.5x10 room becuase i had to use my personal pull-cart (used for carrying the kids around ). If they had sufficient trollies in the facility (or one available when i needed it) this wouldve been a 30 minute process of 3 trips, instead it took me over 12 trips.

PROS: They guy who works at the front desk is pretty helpful and laid back. The price of the storage rooms are great for the amount of space that you receive. CON: The woman at the front desk named DANA. TERRIBLE attitude with minimal customer service skills. She talks over you while you're trying to converse or ask a question(while giving you wrong information because she isn't listening to hear you, she's listening to respond with an attitude), which is extremely rude and annoying.

The small unit i rented had tooo many mice droppings from the beginning, And it was on the second floor The units should be cleaned much better for a new tenant Definitely disappointed. J. B.

freight elevator needs to be repaired.

Ok

Nice staff

Just preparing myself got a letter abbreviatio of eviction

Although the end results was pleasant, especially due to the excellent customer service of the employee who assisted me Sunday afternoon (Manny), it wasn't enough to make this review 4 or 5 stars.The beginning of my interaction with other staff over the phone was pleasant but I received misinformation about the cost of my unit, I didnt receive the edocs to sign (had to call back), didn't receive an access code and had difficulty filling out and verifying the automatic payments. If it wasn't for Manny this would've been a 1 star review.

It needs a bit more upgrading for the monthly fee charged

Location is a bit difficult

Parking area in rear under construction