What People are Saying

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

Good Customer service they are ver helpful with anything you need when it comes to storage

Nice, clean establishment.. Well lighted..

Late charges and response during covid has been difficult. A lock was placed on our items preventing entrance. We were charged almost $50 while waiting for the office to respond to us having covid payments on time.

Had a problem with my access code at first but you know what, these are decent folks.

Its getting too expensive

Good rates

Good prices not to big of a fan floor set up, and the fact that you can't use a bigger lock to secure your stuff

I wanted to rent a storage unit and the first month was free with a $35 administration fee. I decided the next day that I didn't want the unit. They gave me an issue with receiving a refund. They avoided dealing with me for 2 weeks. It wasn't until I made a review that they gave me a refund.

The storage we had was good and clean. The facility is well maintained. However you do get the occasional people that leave the door open or jam it so they can get in and out without a code. Besides that the place is very well lit and secure.

Ive been renting fo some time now and i dont understand why i cant use the bathroom..i travel alot when i get there they tell me its out of service or not available

Very clean place nice stsff.but they claim to have climate control units. I have been there several times its almost like standing outside. Its cold as a freezerinthere6