What People are Saying

Good location, loading dock is tight, unless you are a trucker. Very confusing set up(they are all the same, I wonder if one person owns all the storage) this location has B, Ld, M, choose your pain. Once you figure it out what floor you are going...good luck finding your locker. No idea where 287 is, no signs, no floor plans. If there is a fire, you are not coming out alive. The only positive is the attendant, what a professional!

Great staff.

So far so good

Good prices & 24hr access.

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Staff has always been helpful and professional. Place is keep in pretty good conditions. Price is ok for what you need storage for.

Good staff & good storage

This place would get a 5 star rating were into not for the $10 price increase every six months. That being said. It is the cleanest safest storage I have ever used. Take my word for it the security in this storage facility is greater. The active cameras, the motion sensor lights and the access codes that is required to access the building floors etc. Is a reassuring concept. By the way check out the online offers before going in, it can save you a month rental. And the bathroom is always clean. Coming to think of it it should get 5 stars. I never needed to take someone with me to visit my storage

Expensive but accomodating & nice staff

Rudy was very helpful and professional in getting me the correct size storage. I thought it would be a problem changing from one size to the other bigger and more practical means of storing my goods and not an issue with the change or price change went through thoroughly as told . Thank you I highly recommend them and your first month is fee! Sincerely, Michelle Velasco

Love love love this place. Wish prices would stop going up