What People are Saying

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

It is a good place to keep stuff, a little expensive...

(Translated by Google) Well site (Original) Bien sitio

Love you but I got to go.

I wish it was smoother than it actually was. The elevator at the loading dock was being occupied by a large group of movers making it difficult to use and left me stuck waiting for the elevator for long periods of time on the floor of my unit while they loaded and unloaded the mounds of furniture they had. Then I went to the front desk to buy a lock and no one was there. I literally waited for 10/15 mins for someone to just come to the front door. Too many red flags on the first day!

not enough hand trucks and some are broken. Need to attend to that

Its getting too expensive

The place should have a 24hr service. It is a good location. And with a proper lock my unit is secure enough. I know a lot of people use the storage facility to park in and the hours are inconvenient.

Understandable 24hours is a lot to deal with to stay open but to cut down to 8.5 hours..... Pretty drastic and inconvenient. The new limited time now if it's a week day I have to take time off from my 9-5 job I commute to and from to be able to go to my room or get there even earlier on a weekend. SORRY NOT CONSIDERATE OR PRACTICAL FOR WORKING PEOPLE AT ALL! Work with people a little bit a few early days a few late days during the week..... Not jam their weekend up and room be useless for 5 days out of the week.

It's pretty good, it's got a nice lot

Good storage low prices

My only issue with this company is the problem with the access code to enter the facility Mine almost always didn’t work so when I would go when the store was closed, I would have to wait until the store opened for them to fix the problem with my access code which was very frustrating