What People are Saying

Tyrone great performance an customer service

Moving was easy and storage unit is clean and great with security. Now that employee in the front desk! Smh Not that it was entirely his fault… Your Employer should have at least 2 ppl working in the front desk AT ALL TIMES!! Especially if you have ppl walking in at all hours. It relieves them for breaks, lunch & bathroom breaks and it won’t leave customers OUTSIDE FREEZING ufor an hour till someone comes back.. smh not cool at all.

My only issue with this company is the problem with the access code to enter the facility Mine almost always didn’t work so when I would go when the store was closed, I would have to wait until the store opened for them to fix the problem with my access code which was very frustrating

I had a storage room with this company before and everything went well as far as getting the room etc etc .My only problem that I endured was with the access code that almost never worked which was very frustrating when I would go during access hour and the store wasn’t open yet I would usually have to wait until the store open and then they would fix whatever the problem was but but that was very important for me . J also had a storage at another location and I experienced the same issue which was worse because they access hours were from 6 am and the store didn’t open til 9 am . so they were many times I went to go to my storage room at 6 AM and my access code didn’t work which means I was not able to get in to my storage room and get my stuff so which means I had to wait until 9 o’clock until they open the office to speak to someone so they could fix the problem. That was very frustrating - so am I saying that what happened to everyone? But I happened to meet several different times at two different locations so I learned never to go before the store opens because I might be locked out because my access code isn’t working at the moment. so I can honestly say the process of getting a storage room is fine, but the access code issue I would not recommend this storage company due to that issue. Also if you are late one day with making a payment, the late fee is $15 and then one week after it’s an additional $30 which I think just isn’t fair.

They keep raising the price and removing amenities.

freight elevator needs to be repaired.

The move was okay. Bathroom is not readily available because it is under lock and key by the front office.

Everyone i dealt with was really nice, the facilities are nice too. But i was contacted on the phone after my initial inqueries and was told i would have 24 hr access but in reality it is 6am to 9pm. That is still pretty good. But i was also sold the space as a 5' x11', when it is actually only 5' x 8'. Like i said, i like the facility and the staff very much. But i was hoping to get a price reduction yo reflect the real size, or get a true 5' x 11' at the price * atached picture shows an 8 foot peice of masonite fitting the exact length of the space

It's not easy for one girl to move stuff in and out. They have this horrible sharp ramp and the carts they have are so thin so when you push things fall off. The place was also broken into recently. My unit and several others trashed

A new insurance company is taking over and raising the insurance rate. Smdh.

no one was there at front desk for about 10 minutes. Unit was no explained to me correctly. but other than that ok...

My daughter chose this facility due to 24 hour access. We went two weeks ago at 11pm to then be denied access. Come to find out no longer 24 hours and she recieved no notification of changes.