What People are Saying

It's okay

not enough hand trucks and some are broken. Need to attend to that

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

Younger staffers and night staff extremely courteous, night staff most helpful.

Good service, cheap and clean.

They give zero leeway the same day payment is due if you don't pay by tge end of the day they're already locking you out and tacking on late fees. They also have these people that come in with tractor trailers that block up everything. There's been numerous times I couldn't get out the facility because there we're people unloading appliances and just putting them any and everywhere blocking the way to exit. I call the office to let them know and nothing gets done. It's a constant problem in the Perth Amboy facility.

The staff was very helpful in helping me out with everything

it would have been more pleasant if I didnt have to wait stand around and wait with my belongings along with other customers checking in on their move in date. - It was a saturday afternoon because no one was at the front desk. Finally after being onhold we were told that everyone was on lunch break. It would be nice to put that disclaimer on the website so customers who are checking in will be informed of lunch hours.

On the negative side, no one was in the office the day I arrived, so I wasted a lot of time waiting for a response. My locker is also on the sixth floor and around some tight corners, so the logistics were challenging. On a positive note, the people who did finally help me were great - very courteous and professional.

My check in experience as a new customer was less than smooth. I got there mid day and found the front desk dark and locked. Then I realized they had a video kiosk for inquiries. The person who came on the video said the person managing the front desk will be right with me. 15 min later a person unlocked the front door. Then the person had trouble finding record of the registration fee I prepaid. Then the access code they provided did not work. 30 min later that was resolved. I spent 45 minutes getting access to my unit for the first time.

Devon is really an extremely good worker with the best attitude. Something is not right with the woman called Dana. She seems to want to start an argument. Try avoiding her and you may have a better experience with this Storage company. Unfortunately, sometimes she is the only one at the desk. This woman is not a good worker and has a bad attitude. This is the main reason for only 3 stars.