09/03/2024
UPDATE: I want to say I originally gave this facility a 1 star rating, but came back to update it to 5 stars. The Manager, Mohamed did contact me after my negative experience and review. He was amazing! He did everything he could possibly do to ease my fears, and change my absolutely awful experience into a much better one. Mohamed is truly a stand up guy and an asset to this business. He made sure the employee in question would no longer create issues for me or any other customers. He took care of my every need. I truly believe my situation was not the normal occurrence at this facility, and just an unfortunate encounter with a terrible employee. I would recommend use of this storage company.
I had the worst experience of my life at this location. I have been a customer at the location for more than two years, and did absolutely nothing to warrant the treatment I received. An employee came to my storage unit completely unprovoked, and spoke to me disrespectfully, cursed at me, treated me rudely, made me feel unsafe and intimidated. He seemed unhinged. I immediately called customer service, literally in tears, and shook up. Thank God, my son was there with me. Even with my son there I did not feel safe. I feared retaliation for filing a complaint. I had to stop doing what I was doing in my unit and leave. I reached out to customer service numerous times to follow up, and HAVE YET TO HEAR BACK from management. The individuals I spoke with were all professional and empathetic, but unable to assist me beyond referring me to management. You would think when a customer, especially a woman leaves your facility in fear for her safety it would be enough of a reason for an immediate follow up. I should have called the police, but I was so shocked and taken by surprise by the employee that I just didn’t think of it. It’s obvious this place could care less about their customers. I think I have been extremely patient given what’s happened. It’s been a week, with multiple calls, and customer service can’t understand why I haven’t been contacted.
Theresa Cassidy
