What People are Saying

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

The young gentleman who procesed me in was very pleasant and professional. The storage units here are basically large walk-in closets. Above each closet there's a space about 4 feet wide by 4 feet high by 5 feet deep. One must roll a huge, unwieldy rollable staircase into place in front of the closet door in order to access this small and high space. However, this 80 cubic feet of space easily swallowéd up my stuff with many many cubic feet of space remaining for stuff I'll never use. At $9/month, this arrangement most pleased me. Unfortunately, Storage Post just raised my rent to $18/month. Their e-mail gave no rationale for the price spike. They could have at least phased in the increase over a few months. They've left me feeling they are at best greedy and at worst desperate. It's a shame they did the increase this way. As far as customer service I've been pleased with their polite, no-nonsense approach. The small, high-up $9/month cubicles were a great way for Storage Post to bring in some money from what would have been wasted space and provided a bargain option for folks like myself who didn't have a whole lot of stuff and were willing to trade some convenience for a greatly reduced monthly bill.

Great People Great Service

Great place, clean, temperature controlled, bathrooms and food prices for the most part

is a good place .. nice staff .. i just wish it was open till a little later but other then that is a good place

Expensive but accomodating & nice staff

Neighborhood friendly

Good services.

Nice and clean facility. Easy loading bay. The only thing annoying is that every time the I need to put something there carts are always gone.

Very expensive now to get storage.

It was smooth, even though there was information that wasn't clear or changed along the way..