What People are Saying

This was updated to 5 stars since the problem was resolved. Mohammad called personally to resolve the problem . This is good attention to a problem and good service. I am extremely unhappy with the move from Chelsea to LIC. Louis of Prime Moving facilitated this move. He promised to call when the truck would reach LIC he never called or returned my phone calls. I wanted to supervise the way my things would be arranged in this new unit since I wanted certain educational materials in the front where I could reach them.Since Louis never called I have no idea how my things were placed. I am slightly handicapped and am not physically capable of taking everything out of the unit and rearranging it the way I want. I am very upset and disappointed in the way this move was handled. I don't even know the number of the new unit. In addition I was promised the first month would be free. So far have paid for the unit twice. I WOULD LIKE TO UPDATE THIS POST: MOHAMMAD FROM STORAGE POST CALLED ME TO OFFER AN APOLOGY . HE ALSO OFFERED TO HAVE SOMEONE HELP ME REARRANGE MY THINGS IN THE UNIT. HE GAVE ME HIS CELL NUMBER TO CALL IF THERE WAS A PROBLEM. THEREFORE I AM UPDATING MY REVIEW TO 5 STARS. FOR HIS ATTENTION TO THIS PROBLEM.

Sharonda was awesome and a huge help checking some in. Made the process seamless!

Just emptied my locker here after six years. The folks who work the front desk are joyful and fun, and the place is clean and well organized. Highly recommended.

Sharonda (spelling?) is amazing!!!

easy move in, knowledgable staff, all perfect

Pleasantly surprised at the customer service experience. My account was original charged incorrectly from Storage Post corporate and the service I received onsite in Brooklyn was impeccable.

Great service, the manager is always helpful to me with questions.

Nice staff

I don't know what's with the bad reviews for this place, I've had nothing but a good experience with the staff and the facility. I recently had to put all my things into storage on short notice. They got me a great unit quick, no bs, and it basically didn't cost me anything. Dino and the other lady behind the counter who's name I didn't catch are super friendly. The location is right next to a police station which is also nice. I've had a few storage units in the past and so far this place is the best. 5 stars.

Clean facility, the staffing is friendly, Thank You Abraham for going above and beyond.

Carlos was very helpful and friendly! Everything clean and easy. Just great!

Really great people. They set me up with a better space than I ever imagined that just came available the day I showed up. No hassle and really great customer service pros. I made the right choice for sure.