What People are Saying

Poor communication between customer service number in real life sraff

Zero stars if I could. Without signed paperwork/digital agreements on file and they've already started charging me for a reservation I ended up cancelling the day I was supposed to move in. Update edit: Upgraded to 4 stars. Called in to verify cancellation of the unit and it was relatively quick and painless. Didn't try to negotiate or argue with me and only spoke to two different people instead of a long game of phone tag. They should have reached out to me once the move-in date had passed and there was no confirmed/signed paperwork on file - they were quick to confirm a reservation made through a 3rd party seller, but cancellations made through that same 3rd party route doesn't seem to trigger an equally rapid confirmation call. System and process could use some work but still good customer service support. Would consider them again as a self-storage option in the future.

Friendly staff and very helpful, clean space

Nice structure

This location is very new (and, in fact, still partially under construction at this time), but thanks to that they offer some great rates on storage. Very accessible by road (just a block from the Bruckner off-ramp of the Willis Ave Bridge), though not as much by train — it's about a half-mile walk from the nearest #6 stop. The layout is a little overcrowded and maze-like, with some levels having steel grid deck "floors" and some units being tricky to access. (Entrances around corners, doors that swing open into the accessway, etc.) So, depending on where in the facility your unit is located, it can be tricky to store larger items or move a lot of stuff in and out. But especially for lighter, more compact storage needs, Storage Post can be a great resource and the price is right!

They the best worker omg they help u find a solution for everything I love them they deserve the best Glonia and Melanie they are simply the best great team of customer service

The place is clean, but I hard time getting in my storage unit. I did everything online when I got there no one was there to open up the place. So if you pay online please be on time. Customer service was great .

I wish it was smoother than it actually was. The elevator at the loading dock was being occupied by a large group of movers making it difficult to use and left me stuck waiting for the elevator for long periods of time on the floor of my unit while they loaded and unloaded the mounds of furniture they had. Then I went to the front desk to buy a lock and no one was there. I literally waited for 10/15 mins for someone to just come to the front door. Too many red flags on the first day!

I entered the storage and there was only one person running around. The storage lacks staff workers and need extra help with daily customers walking in and out. Only one staff in the front is not enough help. They have only one person running around doing his best but you can see around he needs help. This storage should have a security guard so personal belongings won't be stolen or broken into as I saw if the doors stay open anyone can walk right in behind you, that's dangerous. Please hire ?? ?? for all safety reasons for all employees and services.

It is always crowded

Great location in the middle of all major highways making an easy access point for your belongings. Some of the evening staff are very unprofessional and very rude.

Good storage low prices