What People are Saying

No parking crowded block during rush hour. Don't recommend if your driving.

Your own entryway code.

it would have been more pleasant if I didnt have to wait stand around and wait with my belongings along with other customers checking in on their move in date. - It was a saturday afternoon because no one was at the front desk. Finally after being onhold we were told that everyone was on lunch break. It would be nice to put that disclaimer on the website so customers who are checking in will be informed of lunch hours.

I wanted to rent a storage unit and the first month was free with a $35 administration fee. I decided the next day that I didn't want the unit. They gave me an issue with receiving a refund. They avoided dealing with me for 2 weeks. It wasn't until I made a review that they gave me a refund.

The exit is awkward

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

Moving was easy and storage unit is clean and great with security. Now that employee in the front desk! Smh Not that it was entirely his fault… Your Employer should have at least 2 ppl working in the front desk AT ALL TIMES!! Especially if you have ppl walking in at all hours. It relieves them for breaks, lunch & bathroom breaks and it won’t leave customers OUTSIDE FREEZING ufor an hour till someone comes back.. smh not cool at all.

Prices going up. ????

no one was there at front desk for about 10 minutes. Unit was no explained to me correctly. but other than that ok...

Good place for storage

Location is a bit difficult

I'VE TRIED TO GET END OF A ISSUE WITH THE DEPARTMENT OF NEW YORK STATE TO PUT A PUBLIC GARBAGE BIN OUTDOORS FROM STORAGE ON BROOK AVE BRONX N.Y.