What People are Saying

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We believe in exceeding your expectations through our commitment to service, safety, and security at all of our storage facilities. Considering storing your valuables with us? Read below to hear about some of our customers' experiences - you can sort to find your community and store. If you still have any questions, please don't hesitate to contact us for more information.

Current customers: we would love to hear about your experience with us. Head on over to My Account to leave a review.

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3.00 Stars
Your own entryway code.
Jessica Sosa
3.00 Stars
It was good, except the storage units were not accurately measured (smaller than the size that they were listed at) so we had to look at several units to find one that was big enough, I would suggest getting the actual measurements of each unit. The employees were very friendly and helpful.
Shawn Bullen
3.00 Stars
Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..
Misja van den Burg
3.00 Stars
Location is a bit difficult
Keke Fran
3.00 Stars
Devon is really an extremely good worker with the best attitude. Something is not right with the woman called Dana. She seems to want to start an argument. Try avoiding her and you may have a better experience with this Storage company. Unfortunately, sometimes she is the only one at the desk. This woman is not a good worker and has a bad attitude. This is the main reason for only 3 stars.
Watcher Eighteighetyeight
3.00 Stars
I forgot how to open the "garage doors" to the loading dock. It took me a long time to find the "open" buttons- They should be closer to the doors for entry for convenience. I really struggled w the cylinder lock, getting it back in & lined up to close - I had to do it twice & both times I was so grateful other people were with me... I REALLY would appreciate a regular heavy duty key lock!!
Amy Sue
3.00 Stars
It's average,just trying to get to the bottom of things. I will pronounce it is an excellent experience when I get it all sorted and done. I believe I can get there.
Sandi Cugno
3.00 Stars
I usually have an awesome experience but this time not so much. Purchased a second unit and have had multiple issues with it.
Keisha Sutton
3.00 Stars
I totally understand the concept of full automation, however the communication between central office and local facilities and renters needs to be way tighter and better organized. I have a slew of Emails but still find myself having to make phone calls to get information such as facility access codes, etc.
JAM Shakwi
3.00 Stars
The small unit i rented had tooo many mice droppings from the beginning, And it was on the second floor The units should be cleaned much better for a new tenant Definitely disappointed. J. B.
John B
3.00 Stars
It was good, except the storage units were not accurately measured (smaller than the size that they were listed at) so we had to look at several units to find one that was big enough, I would suggest getting the actual measurements of each unit. The employees were very friendly and helpful.
Shawn Bullen
3.00 Stars
Everyone i dealt with was really nice, the facilities are nice too. But i was contacted on the phone after my initial inqueries and was told i would have 24 hr access but in reality it is 6am to 9pm. That is still pretty good. But i was also sold the space as a 5' x11', when it is actually only 5' x 8'. Like i said, i like the facility and the staff very much. But i was hoping to get a price reduction yo reflect the real size, or get a true 5' x 11' at the price * atached picture shows an 8 foot peice of masonite fitting the exact length of the space
artist88mc