What People are Saying

Facility has had some improvements but I'm not convinced that the improvements warrant such big rent increases. Pricing reflecting Loyalty Appreciation and incentive to stay would be nice.

Initially I made a one star review due to the poor customer service I experienced from the manager and unit conditions I discovered a week ago 10/25/25. I have been a tenant for over a year and purchased an additional unit for more space. However, when moving out my smaller unit I saw rat poop and rat holes at the corners of the unit. When reporting that to the on duty manager he was not helpful and made no attempt to remedy the issue and blamed the previous ownership for my issue. Following that experience I reported that to the customer service line where I spoke with Alex who sent an email to the district manger Raina on my behalf. Raina quickly responded the next business day and provided amazing customer service and provided me with a credit due to my experience. She was very friendly and understanding, ensuring that additional training would be provided for the current management to better handle these incidents. If you have any issues I would suggest calling the customer support line and ask for the district manager if you experience no support from the lower level management. Also Denise in the other team members were a great help and had great energy!

It was a pretty quick process to rent our room, and we found the facility to be very clean and easy to use.

is a good place .. nice staff .. i just wish it was open till a little later but other then that is a good place

Expensive but accomodating & nice staff

Facility is in a dark area of the Bronx but overall my experience was pleasant. I had my unit for a while there and closed my account today. The manager Jay was cool, gave us all the info we needed and helped us quickly move out of our unit. The Price here was cheap and I will be coming back if I need another space. I would give 5 stars but no loading area for parking.

Clean, comfort, & unique. Overall everything went smooth. Little expensive, but what can I do.

Very nice people and best prices in community.

It's fine. Clean and we'll maintained. It's incredibly expensive. The location is really out of the way if you don't live in the area. It's like 15 -20 minutes from the highway. Also, considering the cost they could have better lighting and more dollies and units that are easier to access (it's kind of difficult to traverse the maze to get to my unit while I'm carrying 20 things or trying to push a dolly).

Clean and very big safe place to be

Brandon, the manager, does a great job!

The District manager Mr Oats helped me with a better rate. They will keep me as a customer. I recommend this storage post.