What People are Saying

Did everything over the phone with Erik got a great deal on a locker. Then i took a cab to the storage unit an no one was in the office on a Saturday. I didnt know i had to use the little automated screen thing to the left of the door. This is my 1st time at a storage place. The guy that helped me i forgot his name but idk he was just taking forever i already finished the lease online or so i thought. I dont know if he was new or just having a bed day but he seemed a little off. When i got to the entrance inside the code didnt work i guess bc the door didnt open.Otherwise i got my locker an put everything inside. Pretty good space an price i got for the unit but i wish Eric was there to help me since i did everything over the phone with him already

So so

you lost my payment information, which i gave you at closing. I received a late payment notice, and you did not provide me with enough information to refile my credit card.

Still I see major construction so it's annoying to work around and park.

It's pretty good, it's got a nice lot

Good prices not to big of a fan floor set up, and the fact that you can't use a bigger lock to secure your stuff

Hard to get a big truck in and out like a Uhaul, if u pass a certain section there's a gate and u can't get out, there are roaches, would like if they got the storages sprayed for roaches, mice and things like that otherwise it looks ok

Update: I’m unfortunately dropping my rating to a solid 3 stars. I stopped in yesterday and it’s was hot as heck on the second floor. I almost passed out trying to put items in my unit. I think they were having AC issues but the unit seemed cooler than the walkway which was weird to me but maybe the cooler air that was trapped inside of the unit accounted for this. I’m still hopeful that these are all rare occurrences that just unfortunately have been my first impressions. Original: Overall I give somewhere between 3 and 4 stars. Facility is well maintained on first impressions. Staff was friendly and helpful when I stopped in to finalize my reservation on Friday. On Saturday I came in to locate the unit and drop off a few items. I couldn’t find the unit. I went downstairs to get assistance locating it and was pretty much told it was on the 2nd floor. Thanks Captain Obvious, but where on the 2nd floor? I was given further unhelpful directions and after wandering around for another 10 minutes I went back to the office. This time thankfully, I was escorted upstairs by another associate and after navigating the maze we were finally able to locate the unit. I broke the seal on the unit and unfortunately it wasn’t properly checked before rental. I found a random shampoo bottle, ripped photos and just an overall not properly vetted unit. Thankfully I brought Lysol and Wipes with me. It’s a smaller unit but it has more space than I expected. The price is unbeatable and hopefully now that the move-in kinks are out of the way it will be smooth sailing going forward.

Would be great if they cleaned and fixed things up a bit more

freight elevator needs to be repaired.

The only problem I had with my move in day was no carts were available

The working from home customer service needs to be canceled. The few females I've talked to were very nasty and rude. One female you could damn near here her rolling around in her bed, her name started with an R. I think she said Rayann. She was being a smart ass, real attitudy like she had a problem with me asking questions. She wouldn't have dared been rude like that to me in person. On the other had I spoke to a gentleman by the name of Eric as well, I spoke to him over the phone a few times and he was always helpful, never sounding like he's under the covers in the bed, and he was never rude once. If ever I need to speak to customer service again, I hope the guy Eric answers the call. He knows how to work from home doing customer service. Thank you Eric your customer relations skills are a 10. Everytime someone gives a not so great review, they always respond back saying we have no record of you being a customer. But you got a record of accepting my money for the past five years. This company needs better customer service amongst other things.