What People are Saying

Used storage post once and back for a second time thank you for your help louis

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Great place, clean, temperature controlled, bathrooms and food prices for the most part

Rudy was very helpful and professional in getting me the correct size storage. I thought it would be a problem changing from one size to the other bigger and more practical means of storing my goods and not an issue with the change or price change went through thoroughly as told . Thank you I highly recommend them and your first month is fee! Sincerely, Michelle Velasco

UPDATE AUG: Management reached out via e-mail around three months later to inform me that they noted my review and have addressed the issue -- and indeed, on several visits recently it's been nice and quiet so I will have to say that the folks in charge here are obviously on top of things! UPDATE: Downgrading to ZERO STARS due to loud rap/hip-hop GARBAGE blasting through the public address system...kid on duty claimed it was Management's instructions; yeah, right -- boy even claimed it's always been that way, and came up with some nonsense about how their speakers were broken (huh???)...yep, the kid can't even get his own story straight! I'll contact management and see if they really thought this is a good idea...nothing like sorting through your belongings and being tortured by mindless noise!! ORIGINAL REVIEW: Pretty good overall -- but wow are these guys quick as day traders getting money from your account! I mean I goofed up with payment once and so was delinquent (for more than their two/three-day grace period, incidentally) but as soon as I'd put money in my account on file with them they took it out -- like I said, fast as (Early Aughts, when internet speeds hadn't yet been equalized for everyone by the exchanges) day traders!!

What can I say, its storage not a 5 star motel.

Service was excellent. One complaint was that there was a big ladder in the way so I could not get the dolly around it and to my storage area. I would not have selected the area I was in if I knew about the ladder issue.

They have a problem when you are canceling, and continue charging you.

Very helpful at front desk Facility is generally clean Needs more carts for transporting storage. Larger size carts would be more useful.

Not usually any hassles here. Fair pricing.

Really helpful