What People are Saying

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

IT'S OKAY

great place but price goes up every year. to much.

Expensive

Location is a bit difficult

A new insurance company is taking over and raising the insurance rate. Smdh.

I had a storage room with this company before and everything went well as far as getting the room etc etc .My only problem that I endured was with the access code that almost never worked which was very frustrating when I would go during access hour and the store wasn’t open yet I would usually have to wait until the store open and then they would fix whatever the problem was but but that was very important for me . J also had a storage at another location and I experienced the same issue which was worse because they access hours were from 6 am and the store didn’t open til 9 am . so they were many times I went to go to my storage room at 6 AM and my access code didn’t work which means I was not able to get in to my storage room and get my stuff so which means I had to wait until 9 o’clock until they open the office to speak to someone so they could fix the problem. That was very frustrating - so am I saying that what happened to everyone? But I happened to meet several different times at two different locations so I learned never to go before the store opens because I might be locked out because my access code isn’t working at the moment. so I can honestly say the process of getting a storage room is fine, but the access code issue I would not recommend this storage company due to that issue. Also if you are late one day with making a payment, the late fee is $15 and then one week after it’s an additional $30 which I think just isn’t fair.

I totally understand the concept of full automation, however the communication between central office and local facilities and renters needs to be way tighter and better organized. I have a slew of Emails but still find myself having to make phone calls to get information such as facility access codes, etc.