What People are Saying

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Great customer service from workers at desk and will refer customers..

Great staff.

So far so good

Really helpful

Very clean well lit. Different size storage containers inside dry storage. Also very secure

Took the time to fill out all the unnecessary paper work online. Paid by credit card and two days later when I went to check in I had to do it all over again. So do yourself a favor and don't do anything online. Just show up and expect to spend about 25 minutes fooling with paperwork. The access code you get online isn't right either. As far as the unit goes It's pitch dark you can't see anything inside. I'm on the second floor. It was kind of dirty in the hallway. I haven't put anything in it yet because I'm not sure this is going to work out for me. I don't like the ramp to load and unload on the second floor. The young lady at the desk was as nice as she could be. It's not her fault this place isn't really set up right. I might try to get on the first floor and perhaps that will solve my issues. I'll update this review if that happens. Update: Storage Post has transferred me to a first floor unit which fixes the issue I had with the ramp. Once again Maria at the front desk was very helpful. They were very fast to respond to this.

Nice & clean facility.

Gave away our unit which was aggravating.

Poor communication between customer service number in real life sraff

pricey, but very clean.

Clean, secure and well-lit. I appreciate the 24 hour access and reasonable pricing. I would have given five stars, but there's one problem: there aren't enough ramps! I shouldn't have to lift wheels over a curb. That's my only complaint. I notice that there are units labled as "accessible". If I'm able-bodied and struggling over the curbs, what is a person in a wheelchair or using a walker supposed to do? Please install ramps.