What People are Saying

Good system with access codes. Very clean. Poor bathroom quality. I would prefer longer hours on weekend.

Big elevator, all types of equipment, But very little parking.

EDIT: I spoke with customer service and they were able to get me a discount that got me closer to my original price. I appreciate the effort to rectify mistakes, so I'm amending my original rating. Thank you. They pulled a bait and switch on me. I went to view a unit on a high floor a month early. They wouldn't book me in that early, but when I called to book it a few weeks later, they told me they were giving me the unit I viewed for approximately the same price. I hadn't taken note of the unit's number, and the lease had a unit number but not the floor. I found out the day I was moving, as my movers were on the way to the unit with my belongings, that they had given me a unit in the basement, which I explicitly had told them I did not want. I was able to get a unit on a higher floor, but it was smaller and $70 more per month. I didn't have a choice, unfortunately.

Great place clean and neat

Love the fact that they have a private bathroom for women! They also have some of the largest storage units that I have been in so huge.....

Your own entryway code.

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

Younger staffers and night staff extremely courteous, night staff most helpful.