What People are Saying

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We believe in exceeding your expectations through our commitment to service, safety, and security at all of our storage facilities. Considering storing your valuables with us? Read below to hear about some of our customers' experiences - you can sort to find your community and store. If you still have any questions, please don't hesitate to contact us for more information.

Current customers: we would love to hear about your experience with us. Head on over to My Account to leave a review.

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03/12/2023
After hearing about my issues management reached out to me to assess and rectify the situation. They are adamant about customer satisfaction and if they make a mistake they take charge and fix it. I would give 5 stars but I'm still upset that all the outlets (for whatever reason) are still sealed up
Davon Horne
Brooklyn
Brooklyn New York
01/03/2018
Good and clean facility, hard to find parking sometimes
Reto Stuber
Brooklyn
Brooklyn New York
04/06/2022
Staff was friendly and helpful. Facility was clean. The frieght elevator for non-commercial clients was out so had to go down to other elevators is only reason I gave 4 ⭐
Anthony Aurelia
Brooklyn
Brooklyn New York
07/30/2018
Not bad simple instructions easy to find locate and obtain access, sign up was easy and I moved everything within 2 days, staff is very friendly I even showed up at 4pm on a Sunday and they had closed the gates for the day I called and the staff member let me in and allowed me to access the storage , so I’m happy about that and also it’s clean not like the other locations full of graffiti and dirty this is decent
NewYorksFinest
Cypress Hills
Brooklyn New York
07/19/2023
I highly recommend it due to the incredibly friendly and helpful staff. The facility is indeed very clean and easy to navigate. One potential drawback is that it can be challenging to reach someone for assistance or urgent matters when no one is present in the office, as it may be difficult to locate them while they are moving around the building. I would highly recommend considering them as your storage solution.
Melissa Rosario
Cypress Hills
Brooklyn New York
01/03/2018
Good and clean facility, hard to find parking sometimes
Reto Stuber
Brooklyn
Brooklyn New York
02/03/2020
Great storage place an its open 24 hours
Tony Starks
Brooklyn
Brooklyn New York
02/28/2018
I was just checking the place.but it looks good
Clement Louisy
Cypress Hills
Brooklyn New York
02/27/2020
The space is reasonably priced and seems secure. I moved things in today and was disappointed by the lack of carts large enough to accommodate the pieces I was moving. Also, the elevator closed too quickly for me to get things in. I had to get someone to help.
Jonathan Taylor
Brooklyn
Brooklyn New York
02/28/2018
I was just checking the place.but it looks good
Clement Louisy
Cypress Hills
Brooklyn New York
03/04/2021
The staff is friendly and having 24 hour access is very helpful. My only complaint is that if you’re there after 6pm when the office is closed,the bathroom is frequently out of toilet paper. This should be checked and restocked before the staff leave for the night.
Denise Cormier
Brooklyn
Brooklyn New York
01/21/2017
I have been using this facility long before it was Brooklyn Space Storage. Very clean environment and nice place to store personal belongings. However it has gotten too expensive.
T Becks
Brooklyn
Brooklyn New York