What People are Saying

The small unit i rented had tooo many mice droppings from the beginning, And it was on the second floor The units should be cleaned much better for a new tenant Definitely disappointed. J. B.

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

Younger staffers and night staff extremely courteous, night staff most helpful.

Update: I’m unfortunately dropping my rating to a solid 3 stars. I stopped in yesterday and it’s was hot as heck on the second floor. I almost passed out trying to put items in my unit. I think they were having AC issues but the unit seemed cooler than the walkway which was weird to me but maybe the cooler air that was trapped inside of the unit accounted for this. I’m still hopeful that these are all rare occurrences that just unfortunately have been my first impressions. Original: Overall I give somewhere between 3 and 4 stars. Facility is well maintained on first impressions. Staff was friendly and helpful when I stopped in to finalize my reservation on Friday. On Saturday I came in to locate the unit and drop off a few items. I couldn’t find the unit. I went downstairs to get assistance locating it and was pretty much told it was on the 2nd floor. Thanks Captain Obvious, but where on the 2nd floor? I was given further unhelpful directions and after wandering around for another 10 minutes I went back to the office. This time thankfully, I was escorted upstairs by another associate and after navigating the maze we were finally able to locate the unit. I broke the seal on the unit and unfortunately it wasn’t properly checked before rental. I found a random shampoo bottle, ripped photos and just an overall not properly vetted unit. Thankfully I brought Lysol and Wipes with me. It’s a smaller unit but it has more space than I expected. The price is unbeatable and hopefully now that the move-in kinks are out of the way it will be smooth sailing going forward.

Lack of parking

Although the end results was pleasant, especially due to the excellent customer service of the employee who assisted me Sunday afternoon (Manny), it wasn't enough to make this review 4 or 5 stars.The beginning of my interaction with other staff over the phone was pleasant but I received misinformation about the cost of my unit, I didnt receive the edocs to sign (had to call back), didn't receive an access code and had difficulty filling out and verifying the automatic payments. If it wasn't for Manny this would've been a 1 star review.

Okay

PROS: They guy who works at the front desk is pretty helpful and laid back. The price of the storage rooms are great for the amount of space that you receive. CON: The woman at the front desk named DANA. TERRIBLE attitude with minimal customer service skills. She talks over you while you're trying to converse or ask a question(while giving you wrong information because she isn't listening to hear you, she's listening to respond with an attitude), which is extremely rude and annoying.

Very clean place nice stsff.but they claim to have climate control units. I have been there several times its almost like standing outside. Its cold as a freezerinthere6

It's pretty good, it's got a nice lot

this place is like a little shop of horror. i see patrons hanging out in the hallways. i only use them BC i need them!