What People are Saying

Loved the location but the boxes in there are not good conversationalists

Loved the location but the boxes in there are not good conversationalists

This was updated to 5 stars since the problem was resolved. Mohammad called personally to resolve the problem . This is good attention to a problem and good service. I am extremely unhappy with the move from Chelsea to LIC. Louis of Prime Moving facilitated this move. He promised to call when the truck would reach LIC he never called or returned my phone calls. I wanted to supervise the way my things would be arranged in this new unit since I wanted certain educational materials in the front where I could reach them.Since Louis never called I have no idea how my things were placed. I am slightly handicapped and am not physically capable of taking everything out of the unit and rearranging it the way I want. I am very upset and disappointed in the way this move was handled. I don't even know the number of the new unit. In addition I was promised the first month would be free. So far have paid for the unit twice. I WOULD LIKE TO UPDATE THIS POST: MOHAMMAD FROM STORAGE POST CALLED ME TO OFFER AN APOLOGY . HE ALSO OFFERED TO HAVE SOMEONE HELP ME REARRANGE MY THINGS IN THE UNIT. HE GAVE ME HIS CELL NUMBER TO CALL IF THERE WAS A PROBLEM. THEREFORE I AM UPDATING MY REVIEW TO 5 STARS. FOR HIS ATTENTION TO THIS PROBLEM.

This was updated to 5 stars since the problem was resolved. Mohammad called personally to resolve the problem . This is good attention to a problem and good service. I am extremely unhappy with the move from Chelsea to LIC. Louis of Prime Moving facilitated this move. He promised to call when the truck would reach LIC he never called or returned my phone calls. I wanted to supervise the way my things would be arranged in this new unit since I wanted certain educational materials in the front where I could reach them.Since Louis never called I have no idea how my things were placed. I am slightly handicapped and am not physically capable of taking everything out of the unit and rearranging it the way I want. I am very upset and disappointed in the way this move was handled. I don't even know the number of the new unit. In addition I was promised the first month would be free. So far have paid for the unit twice. I WOULD LIKE TO UPDATE THIS POST: MOHAMMAD FROM STORAGE POST CALLED ME TO OFFER AN APOLOGY . HE ALSO OFFERED TO HAVE SOMEONE HELP ME REARRANGE MY THINGS IN THE UNIT. HE GAVE ME HIS CELL NUMBER TO CALL IF THERE WAS A PROBLEM. THEREFORE I AM UPDATING MY REVIEW TO 5 STARS. FOR HIS ATTENTION TO THIS PROBLEM.

Great People Great Service

Great People Great Service

I stopped-by today to get some information in my quest to obtain a storage unit. Ms. Jessica Santos was very professional, knowledgeable, and helpful in answering all my questions and concerns. She is also a great sales representative! Even though one of your competitors offered me a larger unit at less cost, because of her and her great service in explaining the amenities your location provided and offering me a good deal, I ended up renting a unit on the spot and paid for the entire year in advance! I have been involved in the customer service industry at various capacities throughout my professional career and I have always viewed employees such as Ms. Santos as an invaluable asset. It was a pleasure dealing with her. She represented your company well and made a great impression on me. Thank you and congratulations to you and Ms. Santos.

I stopped-by today to get some information in my quest to obtain a storage unit. Ms. Jessica Santos was very professional, knowledgeable, and helpful in answering all my questions and concerns. She is also a great sales representative! Even though one of your competitors offered me a larger unit at less cost, because of her and her great service in explaining the amenities your location provided and offering me a good deal, I ended up renting a unit on the spot and paid for the entire year in advance! I have been involved in the customer service industry at various capacities throughout my professional career and I have always viewed employees such as Ms. Santos as an invaluable asset. It was a pleasure dealing with her. She represented your company well and made a great impression on me. Thank you and congratulations to you and Ms. Santos.

Good rates, clean & friendly

Good rates, clean & friendly

Excellent

Excellent