What People are Saying

Leslie was amazing his service was super!!! Will be moving in today great customer service

Zero stars if I could. Without signed paperwork/digital agreements on file and they've already started charging me for a reservation I ended up cancelling the day I was supposed to move in. Update edit: Upgraded to 4 stars. Called in to verify cancellation of the unit and it was relatively quick and painless. Didn't try to negotiate or argue with me and only spoke to two different people instead of a long game of phone tag. They should have reached out to me once the move-in date had passed and there was no confirmed/signed paperwork on file - they were quick to confirm a reservation made through a 3rd party seller, but cancellations made through that same 3rd party route doesn't seem to trigger an equally rapid confirmation call. System and process could use some work but still good customer service support. Would consider them again as a self-storage option in the future.

Manny was super attentive and helpful.

Manny, at the Richmond Terrace location, is very helpful and accommodating. For many, the stress of moving and the need to store your belongings can be intimidating at times, and having a very helpful and empathetic person to deal with is a very positive factor. The facility itself is very clean and tidy, all that one needs in a good storage location

Manny helped me get a solid deal on a 10' X 14'. Good man!

This was our first time ever renting a storage unit, Manny went above and beyond and helped us with all of our questions. Definitely the best customer service I’ve ever had friendly, funny and very helpful. I absolutely recommend this storage unit to everyone!

Great customer service, friendly and reassuring. Thankyou for having working equipment and elevators. Everything was accessible and clean. Thankyou again Manny.

FIVE STARS for inciting PSYCHOTRAUMA!! Being locked inside (chains and padlocks) this storage facility during access hours beyond office hours when wheelchair bound having made an accessible entry has been a harrowing experience for me and I will rate my experience as first class customer service - WHAT NOT TO DO! Much thanks to the FDNY Engine 83/Ladder 29 Firemen who responded and rescued us!

I've been using the storage for Is a few years. it's a great place clean and safe.

The front desk representative Imani was very helpfup and professional Thank you

Great workers. Clean place is a blessing to be here.

Sign up was smooth, Claudio at the counter is super helpful. The unit is decent and easy to access. They provide dollies. What I like best is that you can drive into the loading area, off the street.