What People are Saying

Finally got to sign contract ‍️Dealt with Manny, who was very accommodating. If short-staffed, there needs to be a better system for staffers to be aware of customers who need office assistance, when staff are on the floor!

Rudy was very helpful and professional in getting me the correct size storage. I thought it would be a problem changing from one size to the other bigger and more practical means of storing my goods and not an issue with the change or price change went through thoroughly as told . Thank you I highly recommend them and your first month is fee! Sincerely, Michelle Velasco

Very expensive now to get storage.

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Good and clean facility, hard to find parking sometimes

Great storage place an its open 24 hours

I wanted to give a bad rating because I was angry about not being able to access the unit because my husband wasnt truthful with me when he said he "took care of the bill." So I was mad I went out my way to get there- that's another thing, their location is sooooooo out the way, making it inconvenient. However I like the cleanliness of the entire place; I like the security they have there in regards to the elevator requiring a password in order to take you upstairs to the units. The staff seems friendly and willing to help.

The move in experience was great Stacy was extremely pleasant. The only problem is that they advertise 5x5x4 but with pipe going straight through the unit it makes it much smaller because you can not use space on top. Stacy showed me other units and it was all good.

My business is located a few minutes from Storage Post Pelham so it's been convenient for me to store working supplies at this location. We've been using this facility since 2009 and have maintain anywhere from 1 to 3 rooms at a time. I use it mostly for storing my clients goods and all our excess working supplies. As an event company we need access all hours of the day and evening. I like this location because we can access as early as 6am and as late as 10pm with keycode access. It's clean and secure and well lit and I'm yet to feel insecure while using the facility. I had an issue recently and reached out to a supervisor for help. I spoke with District Manager Alexandro who was very willing to help and to find a amicable solution. He was efficient, professional and followed up as promised in a timely manner. I wouldn't hesitate to recommend Storage Post Pelham.

My unit on the second floor was really good. We unloaded my kit and filled it all the way to the top. It took us about an hour to fill it up.

Place is very neat and the attendant was very very helpful.