What People are Saying

Good

Just preparing myself got a letter abbreviatio of eviction

A new insurance company is taking over and raising the insurance rate. Smdh.

Please don’t get an attitude when you call my phone mumbling where you’re calling from and get an attitude when I can’t understand what you said and asked you to repeat yourself.

Ok

Devon is really an extremely good worker with the best attitude. Something is not right with the woman called Dana. She seems to want to start an argument. Try avoiding her and you may have a better experience with this Storage company. Unfortunately, sometimes she is the only one at the desk. This woman is not a good worker and has a bad attitude. This is the main reason for only 3 stars.

I'VE TRIED TO GET END OF A ISSUE WITH THE DEPARTMENT OF NEW YORK STATE TO PUT A PUBLIC GARBAGE BIN OUTDOORS FROM STORAGE ON BROOK AVE BRONX N.Y.

It's ok

My daughter chose this facility due to 24 hour access. We went two weeks ago at 11pm to then be denied access. Come to find out no longer 24 hours and she recieved no notification of changes.

It's my fault for NOT having someone supervise it. They broke various things during the move and and the pieces broken are not found. sorry BUT the moving part was not good.

I purchased a unit on a Fri, it was not big enough so on that same Fri I upgraded. The acct had a bal which I was told would be taken care of. I rented a truck moved all of my items from my prior storage just to get to this storage and my access code would not work. Luckily another customer let me use their access code seeing as it was a Sunday and they were closed and no one was answering when I called the number for customer service. However me and my two sons had to unload the truck bring things up to one floor because that's where the access code took us to and then walk up a flight of steps to our actual unit. Please keep in mind that this was an actual truck from U-Haul not a van a truck. That was not a pleasant experience for me and my two teenage children. I really hope that the future would this company is better than my first weekend. I switched to this company because their prices seemed to be better than my previous location. Fingers crossed....I received a call from the district manager,who assured me this was a fluke. I am confident my experience will be better in the future.

Don't expect to recover anything of they damage your storage with water leaks, got no compensation whatsoever.