What People are Saying

not enough hand trucks and some are broken. Need to attend to that

Good staff

Nice clean facility. The 5x5 is not actually 5x5, but 4x4...not certain if they made an error on our booking.

No much to say about it

I totally understand the concept of full automation, however the communication between central office and local facilities and renters needs to be way tighter and better organized. I have a slew of Emails but still find myself having to make phone calls to get information such as facility access codes, etc.

The place should have a 24hr service. It is a good location. And with a proper lock my unit is secure enough. I know a lot of people use the storage facility to park in and the hours are inconvenient.

Manager is rude

Your own entryway code.

It was good, except the storage units were not accurately measured (smaller than the size that they were listed at) so we had to look at several units to find one that was big enough, I would suggest getting the actual measurements of each unit. The employees were very friendly and helpful.

Prices going up.

Their service is good but only one serious concern I have is when they have drilled long screws to reinforce the bottom part of all the storage spaces, this long screw drilling has gone through one of my expensive pro audio accessories box and I'm hoping that it has not damaged my accessories. Overall, storage post management should be more careful when drilling long screws for a thin metal reinforcement. I also feel that they should lower my monthly payment for the next year and half because of this and keep all my access the same, then I will say that it is even.

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..